Sophia Atangba

ODO SOPHIA ATANGBA CUSTOMER SUPPORTS SPECIALIST|EXECUTIVE VIRTUAL ASSISTANT|SALES|APPOINTMENT SETTER|EMAIL MANAGER| LEAD GENERATION EXPERT|COLD CALLING PROFESSIONAL SUMMARY ENERGETIC, HARDWORKING, TALENTED, SKILLED, EXPERIENCED AND AN INNOVATIVE CUSTOMER SERVICE/ LEAD GENERATION AND SALES REPRESENTATIVE, NEWS EDITOR, VOICEOVER ARTIST SEEKING NEW AND CHALLENGING OPPORTUNITIES TO LEVERAGE MY EXISTING SKILLS AND EXPERIENCE WHILST ENABLING FURTHER PERSONAL AND PROFESSIONAL DEVELOPMENT. SKILLED IN HANDLING ENQUIRIES, PROVIDING TIMELY AND EFFECTIVE SOLUTIONS AS WELL AS RESOLVING ISSUES. DEMONSTRATED ABILITY TO MAINTAIN A POSITIVE ATTITUDE, MULTITASK EFFICIENTLY AND ADAPT TO FAST-PACED ENVIRONMENT. COMMITTED TO CONTRIBUTING TO THE SUCCESS OF A DYNAMIC ORGANIZATION BY ENSURING CUSTOMER SATISFACTION AND BUILDING LASTING RELATIONSHIPS. PROFICIENT WITH THE USE OF CRM, PROJECT MANAGEMENT, LEAD GENERATION AND APPOINTMENT SETTING TOOLS WHICH ALLOWS ME TO MANAGE DAILY TASKS AND DELIVER MY JOB EFFECTIVELY. AREAS OF EXPERTISE Effective Communication Zendesk Microsoft Voiceovers Time Management Five9 New writing/editing Customer Support Administration Google workspace/suites Cold and Warm Calling Virtual Assistance Email Marketing Scripting Data Entry Multitasking Freshdesk HubSpot Slack Calendly Zapier PROFESSIONAL EXPERIENCE DAAR COMMUNICATIONS PLC NEWS WRITER/EDITOR/VOICEOVER NOVEMBER 2022-OCTOBER 203 ARTIST Supplied properly written and edited news contents, thereby going out VOX pop, covering events, scripting contents and voicing them for the daily show resulting in 70% viewing rates increment both online and on live. Accomplishments: • Demonstrated exceptional news gathering, paraphrasing and editing. Keeping it brief yet maintaining the main idea and sustaining audience attention • Built and maintained relationships with over 10+ interviewees out of which most became guests on the show • Trained new staff on effective news editing, content scripting and smooth voiceovers, increasing their pitch and delivery from about 14% to 85 Voiceover Web Limited Social Media Manager - • Developed and implemented comprehensive social media strategies across multiple platforms, resulting in significant growth in followers, engagement, and brand awareness. • Created and curated compelling content, including images, videos, and written posts, that aligned with the brand's voice and resonated with the target audience. • Created and maintained a social media content calendar, ensuring consistent posting schedules and timely delivery of content. • Monitored social media trends, identifying opportunities for content creation and partnerships to drive brand awareness and engagement. Cross River Broadcasting cooperation (CRBC) Industrial Training July-sept 2019 Extensive research on topical and trending news stories, gathering, paraphrasing, writing and editing of the news, conducting interviews and recording Voiceovers to be aired daily. • Assisted in news writing and editing for daily broadcast • Assisted in conducting Interviews of experts in diverse fields, working closely with reporters and editors to refine recorded materials. • Fully participated in the daily running of activities to ensure a smooth airing of programs ROSY’S STORES NIGERIALTD Sales/Customer ServiceOct 2018 –Nov 2020 Drove the organization to remarkable achievements from its beginner level to its epic stage, realizing an exceptional growth rate of 220% over the years. Proactively identified opportunities, solutions and enhanced sales team capabilities. Accomplishments: • Accurate financial records of daily transactions • Customer service and support/ call agent • Placing orders, taking records of orders from customers and ensuring seamless deliveries of each item EDUCATION Cross River State University of Technology Post Graduate Diploma (PG.d) Heritage Polytechnic, Eket, Akwa Ibom State Higher National Diploma (HND) CERTIFICATION • Delvic Computer institute (2017) • National Youths Service Corps (2023) • Digital Witch Support Community (2024) • Digital Witch EduTech (2025) REFEREES AVAILABLE ON REQUEST.