Sophia Adjei

SOPHIA ADJEI-| +233 - | P.O. BOX CS 8050, Tema, Ghana LinkedIn: https://www.linkedin.com/in/sophia-adjei- PROFESSIONAL SUMMARY Strategic and results-driven IT Service Delivery and Project Manager with 15+ years of experience driving technology initiatives in the FMCG and Telecommunications industries across Africa. Proven success in IT operations, service management, infrastructure deployment, change management, and digital transformation. Adept at building stakeholder relationships, leading cross-functional teams, and managing large-scale IT budgets (up to €1M). Certified in PRINCE2 and ITIL, with a consistent record of improving operational efficiency and achieving cost savings through innovative IT solutions. Seeking impactful remote opportunities to contribute to global technology teams. CORE COMPETENCIES - IT Operations Management | IT Service Management | Change Management - Project/Programme Management | Digital Transformation | Process Automation - Stakeholder & Vendor Engagement | Cloud Migration | Budget & Cost Optimization - Infrastructure Deployment | Business Partnering | ERP (SAP/Oracle) Implementation - Remote Team Leadership | PRINCE2 Certified | ITIL V3 Foundation PROFESSIONAL EXPERIENCE IS Lead, Africa IFFCO West Africa Ltd. (Remote/Ghana/Somaliland) Sep 2023 – Jan 2025 • Directed end-to-end IT infrastructure setup for new factories in Ghana and Somaliland, including connectivity, CCTV, weighbridge, and attendance systems. • Led budget planning, vendor selection, and stakeholder communication with C-level executives. • Partnered with HR to automate manual workflows (e.g., bulk payslip emailing), improving efficiency. • Oversaw daily IT operations and incident management across the African region. • Recruited and onboarded IT personnel, and managed fiscal responsibilities of the department. Regional IT Service Coordinator & Facilities Manager Upfield Brands Ghana Ltd. (Remote/Ghana & Nigeria) Dec 2019 – Sep 2023 • Delivered IT infrastructure deployment (CCTV, Server Rooms, Connectivity) in Ghana aligned with global teams. • Served as local IT lead for SAP implementation and business digitalization initiatives. • Managed IT operations, incident response, and facilities restructuring. • Coordinated budgeting, audits, vendor negotiations, and cross-site technology upgrades. Assistant IT Manager (Business Partnering) Unilever Ghana Ltd. Oct 2014 – Dec 2019 • Managed a €1M IT budget; delivered 8% savings through vendor renegotiation and strategic sourcing. • Led WMS deployment, Office 365 adoption, and cloud migration projects. • Drove digital initiatives in HR, Finance, and Supply Chain: biometric systems, invoice digitization, and mobile payslip alerts. • Headed tech operations for 5+ AGMs, including planning, vendor coordination, and live tech support. Postpaid Billing QA / CRM Analyst Vodafone Ghana Ltd. Mar 2012 – Oct 2014 • Developed apps for real-time SIM management and automated billing oversight. • Recognized with “Vodafone Hero” and “Technology Female Star” awards for innovation. • Improved billing accuracy and backend request handling. Earlier Roles: Systems Analyst – International Turnkey Systems MIS Support Engineer – Zain Communications Project Administrator – Epeus West Africa Ltd. DBA / Programmer – Bsystems Ghana Ltd. EDUCATION & CERTIFICATIONS • B.Sc. Mathematics – Kwame Nkrumah University of Science and Technology • PRINCE2 Foundation & Practitioner – Sterling Group • ITIL V3 Foundation – GIMPA • Project Management Fundamentals – Knowledge Tree International • Financial Management – Pan African Institute of Leadership and Governance • Digital Marketing & Stakeholder Engagement – CEIBS (China Europe International Business School) TECHNICAL SKILLS - Tools: Office 365, SharePoint, Teams, Power BI, SAP, Oracle, SQL - Platforms: Azure, AWS (basic exposure), LAN/WAN, VPN, CCTV, Biometric Systems - PM Tools: Jira, Trello, Microsoft Project AWARDS & RECOGNITION - Vodafone Hero Award – Innovation in Roaming Billing Automation - Technology Female Star Award – Spend Visibility Tool Across Multinationals AVAILABILITY Open to: Remote (Full-time) | Time zone flexibility: GMT and overlapping with US/EMEA hours References available upon request.