Sooraj S R

Vadakkathil Puthen Veedu, Santiago,Cagayan Valley, Philippines Skype Id : rsoorajs HIGHLIGHTS OF QUALIFICATION        Exceptional written and oral English communication skills Keen and strong attention to details Flexible: willing and able to learn new things. Excellent work ethics. Well-versed in handling Microsoft Office tools including Word, Excel, PowerPoint. Computer literate. Responsible attitude targeted at ensuring completion of tasks and projects in a time efficient manner EDUCATION  Sslc -) UP Integrated School (85.2%mark)  Plus two,science -) Singapore School Manila, (80 % mark)  Degree,ba english-) Faith Academy (95.5% mark)  Diploma in automobile eng Camarines Sur Polytechnic Colleges  Graphic designing CIIT Philippines - Multimedia Arts School  Desktop Publishing Inventive Media - Computer IT Training SEMINARS AND TRAININGS ATTENDED On-die Job Training • The British School Manila, April-November 2013 Leadership Seminars • Decision Making. Singapore School Manila, 2004 • World Missions. Singapore School Manila, 2006 • Stress Management Faith Academy. 2007. • • • Etiquette & Decorum. Faith Academy. 2008. Special Events Planning and Implementation . Camarines Sur Polytechnic Colleges, 2010. Interpersonal Relationships. Camarines Sur Polytechnic Colleges, 2011. WORK EXPERIENCE • eCommerce Marketing Assistant. Bluelambda Private Limited (January 2018February 2019) File sharing and file management Data entry Social media assistant Transcription Research Content Writing/Ghostwriting • Virtual Assistant . Arigato Japan Food Tours (March 2013-April 2018) In charge with email management Customer service Data encoding Assisting the local guests with their schedules Schedule setting Creating and sending payment links for the guests. • Providing tool access Human Resource Business Partner Assistant. Hinduja Global Solutions (June 2015-July 2017) Graveyard shift Employee Relations In charge with the discipline management of the employees. Reviewing admin cases. In charge in serving dismissal notice. In charge in sending letters to the absconders. Conducting exit interviews. Sending email blast for any upcoming events. Screening internal applicants. Doing panel interviews for internal job hiring. File Managing (201) Checking if the pre-employment requirements are complete. Encoding exit interview results. Putting on records the disciplinary actions of the employees. Customer Service Representative. Concentrix Daksh Services Philippines Corporation. (August 2014- January 2015) Graveyard shift Sears Canada Direct Ordering. August 2014-October 2014 Assisting customers in placing orders via inbound calls from the catalogue or online. Checking the status of the order. Upselling. Data Encoding • Customer Service. October 2014-January 2015 Assisting customers in placing orders via inbound calls from die catalogue or online Checking the status of the order. Doing up sales. Contacting Sears shops in Canada for any discrepancy with . the store purchases of the customers. Providing compensation for the customers for any inconvenience they’ve encountered on their purchase. Deescalating. Doing outbound calls to the customer and sales offshore support. Imax ISA (Individual Savings Account). July 2014- August 2015 Checking and validating if there are any discrepancies on the saving account of the customers Doing outbound calls to the customer correct any discrepancies on the account. to validate and Doing outbound calls to fraud departments. Transferring the funds from ceding party bank. Checking if there are any imbalance on the cashbox of the customers;if funds are properly transferred. Sending letters to die customers if there are any discrepancies on their account. Sending letters to the customers if there are possible fraudulent case on their account. Tools used: PEGA, PBS, MS Excel. REFERENCE Visakh S R Purpella Accountant Anil Kumar Jaya Agencies