Sonny Mar Milla

I am Sonny and I've been in the Customer Service business for more than 5years now. I have been both an agent and leader in my previous organizations. I worked for Velocity, Virgin Australia's frequent flyer program as one of their pioneering agent among other start up campaigns so you can be sure that my passion and drive for continuous learning will add value to your team. I can work comfortably with less supervision and learns really quickly and effectively.

As an agent, and to highlight some of my experiences, I have handled phone calls, chat, email and escalations. I am easy to manage as I am very proactive and determined in what I do.

As a Quality Analyst/Supervisor and Analytics Lead, I have experienced developing people, leading calibration sessions, managing databases, creating business review decks, client meetings, team facilitation, brain storming sessions, SMART action planning etc. I am confident that these skills, knowledge and behaviors toward work would be critical to any business' success.

I was also trained for Lean Six Sigma (Greenbelt Level) and Business Analysis, so I'm excited to know what career growth there are in the future since I am looking for a long term relationship with a Client. I can immediately start and will focus 100% in freelancing, so please send me an invite for an interview so we can discuss more about myself, your company and Our Eventual Success. Thanks heaps!