Sonny Lacsina

Sonny Lacsina

Recruitment professional with customer service experience
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
27 years old
Location:
San Fernando, Pampanga, Philippines
Experience:
3 years
SONNY S. LACSINA JR. City of San Fernando, Pampanga --https://www.linkedin.com/in/sonnylacsina/ WORK EXPERIENCE Recruitment Officer | Administrative Officer IV (HRMO II) Department of Transportation | Central Office | Recruitment, Selection, and Placement Unit October 2022 to November 2023 ● Handling entry-level to chief-level positions, both technical and non-technical roles from various verticals (e.g. Engineering, Information Technology, Legal, etc.) ● Overseeing the end-to-end recruitment process from sourcing, screening, interviewing, and onboarding ● Maintaining records of job applicants ● Consolidates applications from the official job boards of DOTr ● Posting publications of job vacancies within the DOTr ● Evaluating and shortlisting candidates' profiles ● Notifying and contacting shortlisted applicants on the next step of the application ● Monitoring emailed job applications ● Updating the status of applications ● Facilitating pre-qualification examinations for applicants ● Facilitating interview schedules of candidates with the end users ● Facilitating Managerial Aptitude Test Batteries and case studies ● Conducting background checks/records verification ● Transmitting publications to Civil Service Commission ● Preparing the appointment papers of new hires ● Assisting in salary processing of new hires ● Assisting in the recruitment process and other Recruitment, Selection & Promotion programs ● Attending to inquiries of employees in coordination with the RSP Team ● Releasing and receiving documents and maintaining the Document Tracking System. ● Utilizing different software such as Google Workspaces, MS Office, etc. in the completion of functions as an HRMO II Recruitment Consultant Lewis Glanz Consulting | Executive Search & Tech Start-up February 2022 to October 2022 ● Handling entry-level to executive-level positions, both technical and non-technical roles from various verticals (e.g. Engineering, Information Technology, Data Science, etc.) ● Overseeing the whole end-to-end recruitment process ● Sourcing candidates through different job portals ● Screening and interviewing candidates ● Formatting CVs, resumes, or profiles before endorsing to clients ● Coordinating with different clients and departments for recruitment needs, and recalibration of the recruitment processes ● Maintaining a good and open relationship with both clients and candidates ● Communicating with candidates and clients to ensure the quality of the recruitment process ● Utilizing CRM software (Salesforce), MS Office applications, Google Suite, etc. ● Keeping up to speed with new recruitment strategies Recruitment Executive The Remote Group | Volume Hiring & Technical Recruitment September 2021 to February 2022 ● Recruitment Strategies ➢ Stay up to date with recruitment strategies by networking with other recruitment consultants and attending necessary seminars and conventions ➢ Update current recruitment strategies ➢ Design new recruitment strategies and present them for approval ➢ Implement new sourcing methods ● Recruitment KPIs and Metrics ➢ Meeting weekly KPI targets ● ● ● ● ● ● ● ● ● ● ➢ Monthly evaluation of recruiting activities and team KPIs ➢ Seek approval of adjustment of KPIs as necessary Social Media ➢ Management of Facebook correspondence and other social media ➢ Recommendation of new platforms ➢ Working closely with the Digital Marketing Manager on branding to attract candidates ➢ Advise team members on interviewing and recruitment techniques ➢ Ensure that onboarding requirements from the company and applicant end are up to standard ➢ Ensure that all job offers and employee contracts have the correct information Software and Advertisements ➢ Become an expert on our CRM, Loxo, and update all recruitment activity daily ➢ Research and choose job advertising options Recommend ways to improve the Brand from an applicant perspective Coordinate with Sales and Top Management to forecast hiring needs Stay up to date on labor laws that affect recruitment Build the company’s professional network through relationships with HR professionals, colleges, and other partners Conduct interviews and assist staff when necessary Spearhead recruitment projects Update the employee master list and send necessary reports to the top management Assist with the induction of new employees Technical Support Representative TopData Global IT Solutions July 2020 to July 2021 ● Troubleshooting technical issues via email and live chat ● Resolving customers' billing concerns ● Closing presale interactions with potential customers ● Following standard operating procedures strictly ● Ensuring the quality of chats and emails are up to standard ● Utilizing CRM tools, Zendesk, SnapEngage, Google Suite, etc. SKILLS ● Recruitment Skills - managing end-to-end recruitment processes; sourcing, interviewing, and onboarding candidates; crafting job descriptions and job postings, etc. ● Customer Service Skills - exceptional communication skills, problem-solving and conflict resolution, client relationship management, customer needs assessment, service-oriented mindset, etc. ● Technical Skills - Applicant Tracking Systems (ATS) proficiency, Microsoft Office Suite and Google Workspace, Data analysis and reporting, basic knowledge of HR software/tools, CRM tools, and Ticketing tools (Zendesk, Freshdesk, etc.) ● Soft Skills - adaptability and flexibility, team collaboration, attention to detail, strong work ethic, organizational skills, leadership and mentoring EDUCATION Bachelor of Science in Psychology, 2019 Our Lady of Fatima University CERTIFICATIONS Civil Service Eligibility | Professional Level References will be provided upon request.
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