Soniya Motwani

 SONIYA MOTWANI C-501, Shankar Towers, Sector-14, Plot No.14, Palm Beach Road, Sanpada, Navi Mumbai-400705 Mobile: (- Email:- PROFILE SUMMARY Offering over 18 years of experience in Purchase / Sales & Marketing / Customer Relation & Support Possess extensive knowledge in Executive Assistant Production and Customer process Experience in clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem Experience in preparing all reports & backend activities smoothly Possess motivational management style with a record of being able to deliver positive results independently & under pressure CAREER OBJECTIVE: I am looking ahead to work in a professional, growth oriented organization, where in one can make significant contribution to the success of the organization. Seeking a position that involves creativity, challenges and that provides me, an opportunity to constantly strive to explore, innovate & excel in attaining organizational and my individual goals. A consistently dependable team player, I can thrive in a high-pressure environment, enjoy the challenges of meeting deadlines and lead a team successfully. STRENGTH & SKILLS: Good analytical, interpersonal, communication & listening skills coupled with dedication and sincerity towards the assigned job. EDUCATION BACKGROUND: Course / Degree Institute / Board Year of Passing Grade LLB Mumbai University 2003 2nd Class B.Com Mumbai University 1987 2nd Class EXTRA QUALIFICATIONS Complete knowledge of computer operating system – MS Word, MS Excel, PowerPoint and Internet EXPERIENCE Worked as “HR , Admin. Executive Assistant Manager” with Shree Developers from Jan,2015 till date .The company is in constructions of Cidco and Gouthan Plot. Over All in charge looking after Emails sending and receiving and answering each and every mail. Administration, sales, service, Customer Services, sending reminders Plint wise payment to customers , Calling Customers for Getting Payment ,co-ordinating with agents. Updating customers for various detail like possession, society formation, Light meter Transfer ., Each and every quarry of customer and updating Director from time to time basis. .Basically Assisting Director on day to day basis, society formation,and other aspects in construction , agreement, registration, follow up with Advocate, etc… Director is looking out for Plots and I handle full office procedures along with my team and systems Reporting Director on daily basis. Worked as “Commercial Incharge/ Branch Head/ Executive Assistant” with Karishma Metal Industries Pvt Ltd from August 2011 to December 2014. Key Responsibilities * Handling complete smooth functioning of the Branch looking after sales export, sales executive and checking of mails of the companies * Responding customer according to their requirement * Manage all the office procedure from customer requirement of stainless stell and aluminum product, order procedure, requirement of manpower, purchase to raw material to order processing etc Looking after Logistics , arranging vehicles, loading and dispatch materials and co-coordinating with Customer with details of materials dispatched. * Payment to the vendor after credit period * Assist Director as and when required for improving and implementing of system and procedures for betterment & increase in production for workshops at Wada & Saki Naka. Looking after Taxation payment and co-ordination with Auditors on Weekly basis. Approaching Government Departments as and when required. Worked as “Operation Manager / Business Coordinator” with Hira Arosio Technology Pvt Ltd from April 2010 to July 2011 Key Responsibilities * Managing sales, purchase from Vendor, delivery of material and outstanding payment * Checking mails of the companies and customer according to their requirement and taking care of other office premises * Handle statutory of taxes payable on time * Provide complete Updation to the Director as Director is placed in Dubai and comes to India once in a month Looking after Purchases , Sales & Marketing, Assembly in Workshop, Precurement of Materail from Galco and Italy. Administration of over all Departments. Looking after Logistics , arranging vehicles, loading and dispatch materials and co-ordinating with Customer with details of materials despatched Looking after Taxation payment and co-ordination with Auditors on Weekly basis. Approaching Government Departments as and when required. Worked as “General Manager” with The National Garage Pvt Ltd from January 2006 to March 2010 Key Responsibilities * Monitor day to day activities of the company * Lead a team of sales consultant and look after sales target to be achieved * Ensure smooth delivery and overall achievement of day * Look after customer queries and customer satisfaction * Prepare and report day to day activities to Director * Maintains store staff by recruiting, selecting, orienting, and training employees *Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results * Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions * Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements * Ensures availability of merchandise and services by approving contracts; maintaining inventories * Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends Worked as “Showroom Manager” with Ichibaan Honda from April 2001 to December 2005 Key Responsibilities * Completes store operational requirements by scheduling and assigning employees; following up on work results * Maintains store staff by recruiting, selecting, orienting, and training employees *Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results * Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions * Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements * Ensures availability of merchandise and services by approving contracts; maintaining inventories * Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends * Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and financial statements for profitability ratios * Secures merchandise by implementing security systems and measure * Protects employees and customers by providing a safe and clean store environment. * Maintains the stability and reputation of the store by complying with legal requirements * Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records * Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies * Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures * Contributes to team effort by accomplishing related results as needed Worked as “Customer Service Executive” with Starline Automobiles Ltd from September 1994 to March 2001 (in span of 5 year was posted as a Manager) Key Responsibilities * Handle complete sales and services for the companies * Dealing with finance companies for the payments * Provide complete Updation to Director from time to time * Maintain and looking after sales consultant report * Prepare customer visit report as and when required taking feedback from field Executive looking after the customer grievance STRENGHTS Good team player Managing relationships Quick learner LANGUAGES KNOWN English, Hindi, Marathi, Sindhi (Speak, Read, Write). HOBBIES Music, Reading & Cooking DATE OF BIRTH 20th October 1966 REFERENCE Available on request DECLARATION I hereby declare that the details furnished above are true to the best of my knowledge. Mumbai