Sonia Pfaira

 Sonia Pfaira Contact 2637 Chikanga 2, Mutare - - Clean Class 4 driver’s license Additional Skills Customer service Communication skills Sales Administration and Management Office Administration Microsoft Office 365 Account Management Professional Summary Experienced Front Office Sales Administrator with a demonstrated history of working in the telecommunications industry. Skilled in Front Office, Microsoft, Customer Service, Sales, and Marketing. Strong operations professional with a National Diploma focused on Marketing from Mutare Polytechnic College. A high-energy individual who can multitask and work well under pressure. Extremely customer-focused and dedicated to maintaining the organization's standards. Willing to take on any challenge and a very quick learner. Work Experience Liquid Home, Bulawayo 01/2023-Present Cashier Collecting Payments Issue Receipts, Refunds Resolve customer complaints and provide clients with billing information. 04/2016-12/2022 Liquid Home, Mutare Front Office Sales Administrator, Assist and provide training programs for employees and new staff, prepare schedules, and handle inventory effectively. Monitor and manage client’s complaints. Respond to customer queries and requests on technical and non-technical issues. Using tools such as CRM, Office 365, Prism, ServiceNow, and Adobe for day-to-day analysis and sales. Prospecting new clients for the organization Meeting weekly and Monthly Targets as well as doing respective reports. Telemarketing and Cold calling Account Management of personal and corporate accounts. Liquid Home, Mutare Direct Sales Agent, 08/2016-03/201 Assist and provide training program for employees and new staff, prepare schedule and handling inventory effectively. Monitor and manage client’s complaints Respond to customer queries and requests on technical and non- technical issues. Using tools such as CRM, Office 365, Prism, ServiceNow and Adobe for day-to-day analysis and sales. Prospecting new clients for the organization Meeting weekly and Monthly Targets as well as doing respective reports. Telemarketing and Cold calling Account Management of personal and corporate accounts. 2014 Major Family Savings Marketing Intern, Merchandising Education Zimbabwe Open University Bachelor Of Commerce Marketing Management, Level 2.1 Management Information Systems 1 Business Law2 1 Purchasing and Supply Management 1 Advertising 2.1 01/2022- Present Mutare Polytechnic College National Diploma in Marketing: Distinction 01/2013-11/2015 Mutare Polytechnic College National Certificate in Marketing: Credit 2012 Waddilove High School, Marondera 9 O-levels including Math’s, English, and Science Languages English— Shona— 01/2004-11/2007 References Mr. Mashiri: Mutare Polytechnic: LIC- Ms Makanza: Mutare polytechnic: Lecturer- Mrs. Mukamba: Major Family Savings: Supervisor- Mrs. Hilda Green: Liquid Home: FO Manager:-