Sonia Marie Mansibang

I am a BS Economics graduate from one of the Top Universities in the Philippines. I have a strong employment history in leading Call Center Companies (roughly 12 years). I've handled several accounts- Telecom- Alltel/ Verizon; Financial- American Express & Citibank (as a Senior Fraud Analyst); Technology- Google Play; and Sales- Omaha steaks. I was a consistent top agent and a subject matter expert in the last account I've been in.

I am relatively new in this kind of field (online freelancing) but I assure you I can deliver since I have the skills set necessary for any kind of job- effective communication, knowledge retention and recall, multitasking, ability to handle pressure, speed and efficiency, problem-solving, organizational ability and on top of all, phenomenal customer service skills.

Good customer service is the lifeblood of any business. If you will hire me I can help you provide an experience that encourages happy customers and positive feedback to others that will ensure both repeat customers and new business. To equip me with the knowledge of the job per se, I've taken online courses about Virtual Assistant, Social Media Management, and Facebook Ads; I've watched several webinars, livestreams and YouTube tutorials; joined work from home groups; and read some articles about online freelancing.

I'll show dedication, and I'll give OUR customers satisfaction no matter what channel they're in.