Sonia Egbe

SONIA EGBE-| - | Delta State, Nigeria. https://www.linkedin.com/in/sonia-egbe-2b56611b SUMMARY ● Energetic self-starter with experience in Public Relations and Marketing. ● Excels in providing quality customer service with dignity and respect, especially difficult customers. ● Completed a bachelor’s degree focused on Sociology. EDUCATION / ACADEMIC QUALIFICATIONS EF SET English Certificate ALX Africa Virtual Assistant Certificate University of Calabar – Cross River, Nigeria BSc, Sociology June 2025 March 2025 September 2016 – August 2020 WORK EXPERIENCE Public Relations Specialist (Onsite) October 2023- Present Capitol Hill Hospitals – Delta, Nigeria ● Implemented awareness campaigns targeted at corporate organizations and communities. ● Prepared and delivered compelling presentations to potential clients and stakeholders. Customer Service Representative (Remote, Part-time) May 2025 Phoenix Lead Company, LLC – Phoenix Arizona. • Handles 100+ inbound and outbound calls daily • Handles transfers of customers to credit specialists • Build rapport and close out sales daily Customer Support Agent (Remote) July 2024 - January 2025 Consumer Opportunity, LLC – Delaware, United States. ● Handled 50+ calls a day, providing personalized and friendly service to ensure customer retention. ● Skillfully managed difficult customers and solved administrative issues. ● Made over 20 sales on a daily basis. VOLUNTEER ACTIVITIES Facilitator, Ehiedu Development Foundation July 2023- Present Enabling 40+ high school girls to successfully choose their career paths, learn emotional intelligence, develop both hard and soft skills, and prepare for their future. Strong Interpersonal and ● EffectiveConflict Communications skill Management ● Skills Knowledge of Google Workspace. INTERESTS Customer Care ● Cold Calling ● Virtual Assistant ● ● ● LANGUAGES SKILLS ● ● ● ● English -Expert