Sonia Arlette Ketcha Nzoundji Noumbi

Sonia Arlette Ketcha Nzoundji Noumbi Objective Statement Proactive and results-driven finance professional with hands-on experience in client relationship management, sales, commercial lending, credit risk assessments, and market-driven business development. Through internships across major financial institutions, I contributed to 20% increase in client acquisition growth, 15% loan approval increases, and 12% product uptake improvements by delivering data-backed financial assessments and targeted solutions that enhanced client value. Currently pursuing a Master’s in Banking and Finance, I aim to bring analytical strength, client insight, and strategic thinking to my next role. Professional Experience September 2024 – May 2025 Yaoundé, Cameroon Increased client acquisition by 20% through personalized financial solutions, including commercial lending products such as personal loans and credit lines, supporting 15% growth in loan approvals, and improved client retention and satisfaction. Conducted comprehensive financial assessments for 50+ clients, identifying product gaps and recommending tailored solutions to address client needs. This led to a 12% increase in product uptake across savings, lending, and investment products. Additionally, successfully renegotiated loan terms for key clients, contributing to a 10% improvement in client retention. Managed CRM system data, tracked client interactions, delivered financial presentations, processed client documents remotely, and scheduled 50+ client meetings, ensuring timely high-quality service follow-ups, client retention, and smooth deal progression in a digital-first environment. Researched market trends and identified a 10% growth opportunity in underserved segments, informing the branch’s targeted outreach strategy that generated a 15% boost in new client acquisition. Identified high-value clients with strong repayment histories and pitched credit line extensions, contributing to a 7% growth in portfolio value. Strengthened client relationships by managing remote follow-ups, which supported a 25% rise in client retention during the period. Adapted to a remote working environment during my internships, utilizing cloud-based software to track client data and manage client communications, consistently meeting deadlines and exceeding performance targets. Effectively balanced competing tasks such as client onboarding, loan processing, and financial assessments, ensuring all tasks were completed on time without compromising quality. Sales & Relationship Management Intern, Afriland First Bank • • • • • • • • May 2024 – September 2024 Yaoundé, Cameroon Assisted in onboarding 40+ new clients and processing insurance proposals by conducting financial assessments to determine the best insurance solutions, contributing to a 10% increase in client base. Identified and engaged potential clients, contributing to a 10% increase in the client base. Drafted client proposals, financial summaries, and insurance product recommendations, improving service delivery efficiency by 15%. Conducted market research that identified key business development opportunities, aiding in the expansion of the company’s target market. Assisted in delivered tailored insurance solutions after conducting risk exposure assessments for 10+ clients, contributing to a 10% expansion in the client portfolio. Client Support Intern, SAAR Assurances S.A. • • • • • Identified upsell opportunities (automobile insurance, business asset coverage) for existing clients, increasing average client value by 8%. Undertook market analysis of local SME clusters and emerging sectors; insights were used to create client targeting lists that led to 10 new corporate accounts. Leveraged CRM data to spot lapsing clients and re-engage them, improving policy renewal rates by 11%. • • • September 2023 – November 2023 Yaoundé, Cameroon Supported the relationship management team in maintaining a portfolio of 50+ clients, increasing retention by 8%. Researched and identified 20+ new market opportunities, driving client acquisition efforts. Managed CRM data, ensuring accurate tracking of client interactions and seamless follow-up. Performed market trend research that highlighted expansion opportunities in micro-enterprise financing; this informed a client outreach strategy that drove 15% growth in new acquisitions. Assessed client financial maturity levels and recommended graduated credit products, improving long-term client satisfaction and reducing default risks. Managed client interactions and CRM data, ensuring all financial documents were accurate and upto-date, resulting in smoother loan processing and quicker decision-making. Relationship Management Intern, Crédit Mutuel du Centre • • • • • • July 2022 – September 2022 Yaoundé, Cameroon Assisted in the use of CRM insights to segment clients by risk level and financial need, enabling the branch to prioritize high-probability loan prospects, increasing conversion rates by 10%. Aided in the preparation of financial summaries and presentations, contributing to successful proposal delivery to high-net-worth clients, increasing deal closure rate by 10%. Collaborated with senior managers to evaluate the risk profiles of commercial clients, leading to the approval of five high-value loans worth over 50 million XAF. Identified opportunities for portfolio optimization by recommending product bundles (transaction accounts + credit lines + payment solutions), contributing to an 8% increase in client retention. Assisted in processing 50+ client accounts, providing financial product recommendations and ensuring compliance with banking standards. Coordinated meetings with clients, contributing to a 5% increase in retention by addressing client needs promptly and effectively. Assisted in the preparation of reports and documentation, ensuring all client files were accurate and up-to-date. Supported the processing of small business loans by gathering documents, analyzing basic financial statements, and preparing credit files that contributed to the approval of 5+ loans. Conducted financial health checks for personal and SME clients, directly influencing loan decisions and supporting a 5% increase in branch loan processing efficiency. Performed sector-specific market research on SMEs, identifying high-growth industries and helping shape branch outreach that secured 7 new SME clients. Gained a deep understanding of credit risk assessment, helping clients secure personal and business loans tailored to their needs, contributing to a 15% loan approval increase during my internship. Financial Services Intern, Afriland First Bank • • • • • • • • • • • Education Master of Science in Banking and Finance, University of Bamenda October 2024 – Present Yaoundé, Cameroon September 2023 – September 2024 Yaoundé, Cameroon Bachelor of Science in Banking and Finance, University of Bamenda 1-year completion degree after 2-year HND program. • September 2021 – September 2023 Yaoundé, Cameroon Higher National Diploma (HND), MINSUP (via Institut Supérieur Royale Deumaga) Cambridge International A-level and O-Level, High Achievers Coach International Academy & Mada International College January 2016 – June 2021 Harare, Zimbabwe & Yaoundé, Cameroon Core Skills Client Relationship Management (CRM): Proficient in managing client data, scheduling meetings, and ensuring seamless service delivery. Market Research & Business Development: Strong ability to research market trends and identify potential clients, driving targeted client engagement strategies and contributing to business growth. Data Management & Reporting: Proficient in using CRM tools (eg. Amplitude, Turbo & ORASS Suite), Microsoft Excel, and other tools to manage client data and generate reports. Problem Solving: Strong ability to identify and quickly resolve client issues by offering tailored actionable financial solutions, particularly in time-sensitive scenarios. Proactive & Detail-Oriented: Self-motivated and diligent in tracking client interactions and ensuring high levels of client satisfaction. Remote Client Relationship Management: Proficient in using CRM systems, video conferencing tools, and collaboration platforms to manage remote client relationships. (Eg. Zoom, Google Meets, Teams, etc.) Financial Assessments & Portfolio Management: Experienced in analyzing financial documents, credit reports, and recommending tailored financial products. (Via Amplitude, Turbo, Google Workspace, etc.) Sales & Cross-Selling: Experience increasing revenue by recommending complementary financial products to clients based on in-depth needs analysis. Communication & Presentation: Experienced in presenting financial proposals, in fluent English and French, to clients and communicating complex information clearly and effectively. (Via direct call, chat, email or in-person) Time Management & Organizational Skills: Proven ability to manage multiple priorities, meet deadlines, and operate effectively in fast-paced remote settings. Commercial Lending & Credit Risk Assessment: Assisted in evaluating and processing loan applications for personal and business clients. (Via Intra, Orass Suite, etc.) Languages English French