Sonia Amador Sussmann

S onia Am ador S ussm ann  Colonia Centro America Oeste Zona 5, Bloque I, Tegucigalpa, 11101 (HN)  -  -  Professional Summary Sales-driven, goal-oriented professional dedicated to driving operational success and provide customers with memorable shopping experiences. Positive, adaptable leader passionate about building lasting relationships and making a difference in the lives of others.  Skills Effective Lidership and Management Planning and Research  Employment history Sales Manager, Grupo Noa International. Time Management Aug. 2018 – Jun. 2019 Establish and maintain relationships with individual or business customers or provide assistance with problems these customers may encounter. Team work and Interpersonal Skills Prepare operational or risk reports for management analysis. Recruit staff members and oversee training programs. Ability to meet sales target Provide internal and external auditing services for businesses or individuals. Analyze business operations, trends, costs, revenues, financial commitments, and obligations, to project future revenues and expenses or to provide advice. Negotiation Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures. Plan and conduct new employee orientation to foster positive attitude toward organizational objectives. Identify staff vacancies and recruit, interview and select applicants. Analyze training needs to develop new training programs or modify and improve existing programs. Freelance Recruiter, Grupo Noa international. Jan. 2018 – Aug. 2018 Interpret and explain human resources policies, procedures, laws, standards, or regulations. Hire employees and process hiring-related paperwork. Inform job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities. Select qualified job applicants or refer them to managers, making hiring recommendations when appropriate. Review employment applications and job orders to match applicants with job requirements. Conduct reference or background checks on job applicants. Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, or employee referrals. Provide management with information or training related to interviewing, performance appraisals, counseling techniques, or documentation of performance issues. Contact job applicants to inform them of the status of their applications. Interview job applicants to obtain information on work history, training, education, or job skills. Coaching and training Develop or implement recruiting strategies to meet current or anticipated staffing needs. Sales Supervisor, Grupo Noa International. Dec. 2017 – Aug. 2018 Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs. Resolve customer complaints regarding sales and service. Monitor customer preferences to determine focus of sales efforts. Sales Representative, Grupo Noa International. Aug. 2017 – Dec. 2017 Receive payment by cash, check, credit cards, vouchers, or automatic debits. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Answer customers' questions, and provide information on procedures or policies. Customer Service Representative, Startek Tegucigalpa. Tegucigalpa, Francisco Morazan Aug. 2014 – Jan. 2016 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.  Education Universidad Catolica de Honduras, Tegucigalpa, Francisco Morazan Bachelor of Science, Psychology, May. 2018