Sonia A.

Hey there!

I’m Sonia, a Customer Support Specialist with over 7 years of experience helping businesses deliver great service and keep customers happy. I specialize in live chat and email support, and I’m known for being calm under pressure, quick to respond, and genuinely helpful.

I’ve worked with all kinds of teams, from startups to growing businesses; handling everything from product questions to tech issues.

I know how to listen, solve problems fast, and keep things friendly and professional. Tools like Zendesk, Freshdesk, slack, and Intercom? I’m comfortable with all of them.

Alongside support, I also offer virtual assistant services. That includes managing emails, calendars, doing seo content writing, and handling social media tasks. I’m organized, reliable, and easy to work with; someone who can help take things off your plate so you can focus on the big stuff.

I care about the customer experience and know how important it is to leave a positive impression.

If you’re looking for someone who’s skilled, responsive, and takes initiative, I’d love to be part of your team.

Let me make things easier for your customers and for you.