Sonia

Giving Businesses Back 10+ Hours a Week, Without Adding Extra Staff.

Sonia is a versatile Operation and Customer Support Virtual Assistant who helps small businesses, busy professionals and business owners reclaim their time, streamline workflows, and boost productivity.

From managing the little details to building systems that run like clockwork, she gives you the breathing room to focus on what truly grows your business. She handles the details to the letter, you might think she secretly cloned herself, but nope, it’s just Sonia doing her thing.

What I Deliver:

👉 Time Optimization — Save 10+ hours weekly through automation & delegation.

👉 Efficient Communication — 60% faster email responses & 80% fewer missed appointments.

👉 Workflow & Tools Setup — Trello, Asana, ClickUp, Zapier, CRMs.

👉 Lead & Client Management — 3x better follow-ups, higher conversions.

👉 Project Oversight — 55% faster task turnaround, better team alignment.

Proven Impact:

✅ Saved a startup founder 12+ hours weekly via automated scheduling & reporting.

✅ Helped a marketing agency increase client response rates by 40%.

✅ Enabled a consulting firm to deliver projects 30% faster with smoother task tracking.

I take the time-stealing parts of your day and turn them into smooth, automated systems.

Skills

1. Customer Relationship Management (CRM): HubSpot, Pipedrive, Zoho CRM

2. Lead Generation & Client Acquisition: LinkedIn Sales Navigator, Apollo.io

3. Customer Support & Ticket Resolution: Zendesk, Freshdesk,

4. Process & Workflow Optimization: Asana, Trello, ClickUp

5. Email & Calendar Management: Google Workspace, Microsoft Outlook, Calendly

6. Sales Funnel & Pipeline Management : HubSpot CRM, Monday.com, Notion

7. Data Entry & Reporting Accuracy: Google Sheets, Excel, Airtable

8. Project Coordination & Task Tracking: Notion, Asana, Trello

9. Performance Monitoring & KPI Tracking: Google Sheets, Airtable, Notion Dashboards

10. Client Communication & Follow-Up: Slack, Zoom, Gmail, WhatsApp Business

11. Market Research & Competitive Analysis: Google Trends, LinkedIn,

12. Administrative & Operations Support: Google Drive, Docs, Sheets

13. Documentation Management: Notion, Confluence, Google Docs

14. Automation & Scheduling: Zapier, Calendly,

15. Customer Retention & Engagement Strategies: Intercom, HubSpot

16. Excellent Communication & Interpersonal Skills

17. Problem-Solving & Critical Thinking

18. Attention to Detail

19. Adaptability in Fast-Paced Environments

20. Empathy & Active Listening

21. Time Management

22. Remote Collaboration

23. Decision Making

24. Self-Motivation & Initiative

25. Team Leadership