Sonia

CHIOMA SONIA E. Virtual Assistant | Remote Operations & Customer Support Specialist Port Harcourt, Nigeria PROFESSIONAL SUMMARYDetail-oriented Executive Virtual Assistant and Customer Support Specialist with proven experience in calendar management, inbox management, travel coordination, administrative support, and client relations. Highly capable of improving operational efficiency, managing communication, and delivering strong customer support in fastpaced remote roles. Skilled in various CRM tools, data management, scheduling systems, and stakeholder communication, with a strong ability to multitask, prioritize, and proactively solve problems. CORE SKILLS & COMPETENCIES Executive & Administrative Support ● Calendar & Schedule Management (Calendly, Google Calendar) ● Inbox & Email Management ● Travel Coordination (Flights, Hotels, Itineraries) ● Customer Support and Communication (Phone, Email, Chat) ● CRM Tools (HubSpot, Freshdesk) ● Data Entry & Documentation ● Lead Generation & Sales Support ● Social Media Management ● Project Management Tools (Trello, ClickUp, Monday.com) ● Microsoft Office Suite & Google Workspace ● Problem-Solving & Conflict Resolution ● PROFESSIONAL EXPERIENCE Virtual Assistant Romera Enterprise | Remote Jan 2023 – Jul 2023 Increased client scheduling efficiency by 30% within 3 months by managing executive ● calendars, meetings, and time allocation Improved email response time by 40% within 6 weeks by managing inboxes and ● prioritizing communications on behalf of clients Coordinated end-to-end travel arrangements, reducing planning time by 25% per trip ● within 2 months Generated 50+ qualified leads within 8 weeks through targeted research and lead ● generation activities Grew social media engagement by 60% in 3 months through consistent content updates ● and audience interaction Improved team task completion rate by 35% within 2 months by assigning and tracking ● projects using Trello, ClickUp, and Monday.com Administrative Assistant Zaman Offshore Limited | Port Harcourt Jan 2022 – Dec 2022 increased scheduling efficiency by 25% within 3 months through structured calendar ● coordination and meeting planning Delivered accurate reports and presentations within tight deadlines using Microsoft Office ● tools, supporting management decision-making ● ● Reduced communication delays between teams by 30% within 2 months by improving internal coordination processes Maintained 100% accuracy in documentation over a 6-month period by organizing and managing office records effectively Virtual Assistant (Operations & Content Support) Vines Squad | Remote Jan 2024 – Oct 2024 Scaled YouTube channel from 0 to 70,000 subscribers within 6 months through targeted ● content strategy and execution Doubled content views to 100,000+ within 3 months by aligning scripts with audience ● preferences Boosted audience engagement through high-performing YouTube scripts tailored to client ● goals Strengthened content direction using audience research and performance insights ● Supported digital operations through structured content planning and workflow ● coordination Customer Support Specialist Sommetvine Solutions | Remote/Hybrid Oct 2024 – Apr 2025 Delivered fast and accurate issue resolution across phone, email, and chat channels ● Maintained a smooth post-sales experience by handling order issues and customer ● concerns efficiently Ensured accurate and up-to-date customer records using CRM and internal tracking ● systems Developed strong client relationships through clear communication and practical problem● solving EDUCATIONBachelor of Science (B.Sc) in Marketing University of Port Harcourt – 2024 CERTIFICATES AND TRAINING MedVA Launchpad Program – Virtual Medical Assistant Training (2026) ● HIPAA Compliance Certification (2026) ● Digital Witch IT Skills Training – Virtual Assistant Sales Customer Support(2025) ● KEY ACHIEVEMENTS Drove rapid channel growth from 0 to 70K subscribers in 6 months through data-driven ● content strategy and audience targeting Boosted engagement and content views by 100%, significantly improving digital ● performance metrics Recognized with a performance bonus for delivering high client retention and ● strengthening customer relationships