Sonali

SONALI DASGUPTA High-Performance Human Resource & Admin Management Professional KEY VALUE OFFERED “A Versatile Professional with an exceptional career in Human Resources and Administration, creating and continuously improving HR processes focused on corporate and employee success, recognized for decisive processes prowess that leads to sustained growth.” EXECUTIVE SUMMARY Result-driven Human Resource Professional with over 8 years of experience in directing holistic HR functions and aligning the key components that underpin a successful business-driven HR advantage. Rich experience in the various HR management verticals leveraged to develop plans and align structures that aid in selecting, developing, and retaining the right staff needed to meet strategic business goals. Remarkable proficiency in general administration, correspondence, documentation, vendor engagements, negotiations, sourcing, and purchase orders. A catalyst for building talent pools and top-tier performance cultures. Expertise in achieving sustainable growth and profitability by developing, attracting, enriching, and retaining the best talent needed. • • • • • • • • • • • • • • • • • • CORE COMPETENCIES • • • • • • • • Strategic Planning Human Resource Management Recruitment Employee Retention Compensation & Benefits Personal Administration Documentation & Correspondence Training Management • • -- EMPLOYMENT OUTLINE International School, Singapore || Since Aug 2022 Voluntary Administrator Key Deliverables: Chair and drive several events involving diverse crowds of over 5000. Accountable for arranging, articulating, and updating the new data collection formats. Play a stellar role in handling and completing events and administrative work. Liaise with, interview, and admit the new people based on the parent association's needs. 247Facility Services Pvt. Ltd. Bangalore || Feb 2013 – Feb 2015 Sr. HR Executive Key Deliverables: Strategic Planning: Create and implement a dynamic human resources strategy to fulfil the business talent requirement and support performance management & retention. HR Management: Handle various HR functions, such as recruitment, onboarding, payroll, compensation, employee integration, employee relations, conflict resolution, and training & development. Recruitment: Handle a pipeline of qualified candidates that continues into a structured interviewing and evaluation process. Lead the recruitment functions, including identifying candidates, screening resumes, interviewing, negotiating, and onboarding them. Employee Onboarding: Develop and drive the process for integrating a new employee with a company and its culture. Employee Separation: Handle the formal separation between employee and company through resignation, termination, or retirement and transferring the job responsibilities to the suitable candidate available. Compensation & Benefits: Prepare and implement compensation and rewards strategies that attract and retain talent. Conduct salary reviews based on market and sectorspecific benchmarking to ensure competitiveness. Administration: Responsible for spearheading the complete administrative and record-keeping tasks related to staffing changes, including layoffs, resignations, terminations, and extended leaves of absence. Employee Relations: Resolve grievances among the employees and with management to foster a positive culture. Strive to advance people and implement effective strategies to endorse employee engagement. • • • • • • • • • • • Employee Grievances & Engagement HR Processes Management Offer Negotiation & Finalization Employee Onboarding & Integration Exit Interview / F&F Reference Checks Attendance & Leaves Management Stakeholder Management Employee Relations & Welfare Manpower Planning Team Leadership ACADEMIC CREDENTIALS • • • • • • Executive Program in Strategic Digital Marketing from Upgrad in 2019. Certificate of Employment Intermediaries (CEI) from the Ministry of Manpower, Singapore, in 2018. Diploma in HR from Oxford HSQ 2006. Diploma in Montessori Kindergarten and Nursery from Daphne’s International Teacher Training Institute in 2013. MCOM (Accounts), from Jabalpur University in 2005. Diploma in Inter Designing from Alison PERSONAL DOSSIER • • • • Date of Birth: 29th May 1982 Nationality: Indian Languages Known: English, Hindi, Bengali, and French Passport No: M- valid till 14/05/2025 • • Documentation: Accumulate and maintain the employee records, databases, and documents as per the legal & company policies. Training & Development: Assess the training needs for upskilling and organize the training sessions to increase the employee efforts in achieving the business objectives. • • • • • • • • • • • • • • • • • • • • • Key Achievements: Developed and outlined the HR processes from scratch for a relatively new set-up. Actively responded to and fulfilled the demanding client requirements related to manpower while contributing to the company topline. Nortech Infonet Pvt. Ltd. Bangalore || Jun 2007 – Mar 2010 Sr. HR Executive and Client Relationship Manager Key Deliverables: Shouldered the entire responsibility of managing the payroll, recruitment, and undertaking all HR-related duties. Contributed to setting up and optimizing the company HR system, policies, rules, and regulations. Steered efforts in handling employee engagement, dealing with grievances, and maintaining relations. Involved in screening applications, scheduling interviews, steering the selection process, carrying out the reference checks & background verification, and verifying the documentation to present salary offers aligned to a company budget and pay parity. Held responsible for generating and issuing regular HR reports. Led the entire recruitment lifecycle to attain the best talent, including gathering manpower requirements, posting the jobs, sourcing & screening the profiles, scheduling the interviews, conducting reference checks, and negotiating and finalizing the offers. Introduced the employees to the company policies & procedures through the general briefing. Issued the official email IDs & employee numbers. Generated, maintained, and updated the intranet & various reports regarding new staff. Recorded the employee attendance & leave, updated data of employees, exit interviews, and separation formalities. Worked towards upskilling by leading the training process & preparation, developing, and implementing the annual training plans based on the employees’ requirements. Quickly resolved employee grievances, advised the employees, addressed disciplinary issues, and finished the action after proper assessment. Build and maintain strong relationships with clients, understanding their goals and needs. Act as the primary contact for client inquiries, concerns, and requests, ensuring prompt and effective responses. Identify opportunities to upsell or cross-sell products/services based on client needs. Collaborate with internal teams to address client issues and ensure swift resolutions. • • • • • • • • • • • • • • • • • • • • • Collect and relay client feedback, insights, and suggestions for product/service improvements. Monitor client accounts, track engagement metrics, and proactively address any potential issues. Keep clients informed about new product/service offerings and updates. Develop and implement strategies to enhance client satisfaction and retention. Analyze market trends and competitive landscape to provide informed recommendations to clients. Prepare regular reports on client interactions, feedback, and business growth opportunities. Attend industry events and networking activities to expand the client base. Key Achievements: Deputed to the Regional office in Bangalore and branch offices in Coimbatore & Chennai Commenced with the branch office at first, deputed to lead the 3 branches, and assisted in the development/conversion of new business from ongoing clients Aligned organizational structures with job titles. Created levels to simplify reporting and growth pathways. PRIOR WORK HISTORY Dusters (Facility Management Company), Bangalore || Jun 2006 – Mar 2007 HR Executive Key Achievements: Articulated and implemented various HR templates/formats and procedures. Received a confirmation letter after the first month of the three-month probation. Marble City Hospital, Jabalpur || Jun 2003 – Apr 2006 Admin / HR Executive