Somtochukwu Ukawuba

SOMTOCHUKWU SUCCESS IFEANYI UKAWUBA Data Processing Specialist | Data Analyst | Healthcare IT | CRM & Remote Support PERSONAL PROFILE Detail-oriented and tech-savvy Administrative Support and Customer Experience Professional with a background in healthcare IT, remote customer support, and operational coordination. Proven ability to manage digital tools, conduct research, support compliance processes, and maintain organized systems. Skilled at working independently in fast-paced environments, with a strong interest in technology, healthcare, education, and business development. EDUCATION Landmark University, Kwara, Nigeria Degree: B.Sc. Computer Science Activities: Developers Student Club member (DSC LMU), Data Scientist Network club member (DSN LMU), Press Unit (Technical Crew) - EXPERIENCE Cedarcrest Hospitals, Abuja October 2024 - January 2025 Role: Administrative Support and ICT Officer • Supported hospital administrative and technical operations by maintaining IT systems and managing user access and hardware across departments. • Coordinated with staff to troubleshoot and resolve system issues, ensuring operational efficiency in patient care and records management. • Contributed to digital organization, helping manage folders, documentation, and internal systems aligned with healthcare compliance. • Assisted non-technical users (medical and administrative staff) with systems training and digital onboarding, strengthening internal communication and digital adoption. • Participated in inventory and asset tracking, procurement processes, and internal policy documentation. Dotmac Technologies (ISP), Abuja June 2024 - September 2024 (Remote) Role: Customer Support Representative • Delivered remote support and managed service issues including account inquires, billing, and internet connectivity. • Maintained accurate documentation of all interactions using Zoho CRM, ensuring smooth team collaboration and timely issue resolution. • Created user guides and FAQs to support customers with common problems. • Gathered customer insights to contribute to business improvements and support initiatives. • Developed strong multitasking, calendar management, and email handling practices in a remote setting. SKILLS Soft Skills • Excellent verbal and written communication • Strong attention to detail • Problem-solving • Analytical and critical thinking • Multitasking and time management • Quick learning and adaptability • Team collaboration and reliability Technical Skills • Data analysis and reporting • Proficient in productivity and office tools; Microsoft Office and Google Workspace • Microsoft Excel (Pivot Tables, Charts), SQL/MySQL, Power BI • Jupyter Notebook, Visual Studio Code • Customer Relationship Management (CRM): Zoho CRM • Remote support tools and software (Anydesk, Zendesk, TeamViewer) • Stable high-speed internet and remote work setup • Fast and accurate typing (WPM: 60) • Canva and basic graphic tools • Calendar and email management