Somtochukwu Oluchukwu Nwankwo
Address: Rua de passos manuel 82. Lisboa Portugal
Phone Number:-
Email-
Objective:
To secure a Customer Representative position delivering exceptional customer service, resolving issues, and driving customer satisfaction.
Summary:
Dedicated and empathetic Customer Representative with 2+ years of experience providing top-notch support via phone, email, and chat. Proven track record of resolving customer complaints, improving satisfaction, and exceeding sales targets.
Professional Experience:
Customer Representative | Connect Sip Technology, Lagos, Nigeria.
September, 2023 - August, 2024
- Responded to customer inquiries via phone, email, and chat
- Resolved customer complaints and concerns in a timely and professional manner
- Upsold and cross-sold products/services, exceeding sales targets
- Collaborated with internal teams to resolve complex customer issues
Customer Service Agent | [Partyland Supplies], Lagos, Nigeria.
November, 2021 - August, 2023
- Handled customer calls, emails, and chats, resolving 90% of issues on the first contact
- Utilized CRM software to manage customer interactions and track resolutions
- Participated in quality assurance initiatives to improve customer satisfaction
Agu.ng, Enugu, NigeriaNovember,2021–June,2022
Branch ManagerMarch,2022–June,2022
Sales RepresentativeNovember,2021–February,2022
Agu.ng is a one-stop males’ fashion store.
Attended to an average of 100 customers per day.
Achieved monthly sales of 8,000,000 naira over a target of 5,000,000 naira.
Ruby Ushering Agency, Enugu, NigeriaJanuary,2019–December,2019
Manager of 20 registered ushers
Offered professional ushering services in events—weddings, birthdays, burials, corporate ceremonies, and other special occasions.
Friesland (Peak Milk), Enugu, NigeriaAugust,2014–December,2014
Contract Staff (Marketer)
Marketed tin and refill peak milk products in rural markets in 17 Local Government Areas in Enugu, and door-to-door to reach different households.
Marketed the same products to major markets and corporate organizations in Enugu urban metropolis.
Education:
Masters, Sociology, University Institute of Lisbon Portugal,
September 2024- July 2026
B.Sc, Sociology and Anthropology, Enugu State University of Science and Technology, Nigeria.
November 2016- September 2020
Skills:
Communication:
- Active listening
- Conflict resolution
- Clear and concise communication
Technical:
- CRM software (e.g., Salesforce, Zendesk)
- Customer service software (e.g., Freshdesk, HelpScout)
- Microsoft Office Suite
Soft Skills:
- Empathy and patience
- Problem-solving and adaptability
- Time management and organization
Certifications:
- Certified Virtual Assistant (CVA) ALX Certified (Cohort),
September 2024 - November, 2024
- Social Media Marketing Certification, Issued by Coursera
June 2024- August, 2024
Personal Statement:
Dedicated to delivering exceptional customer experiences, I strive to understand customer needs, resolve issues efficiently, and provide personalized support.
References:
Available upon request.
