Somrup Bose Ray

SOMRUP BOSE RAY MOB –: - ADD : 14, Baburam Ghosh Road, Kolkata 700040 EMAIL -- DOB :- PROFILE SUMMARY: 8 years of work experience in International BPS, Financial/Health Service and Order Management. Intend to build a career that offers me a constructive workplace for communicating and interacting with customers and people. KEY SKILLS: Order ManagementAccount ManagementCustomer RelationshipSAP (S&D)MS Office 24*7 Customer Matrix Content Writing Business Development Communication Email Support JOB RESPONSIBILITIES:- Creating Sales orders and updating existing sales order Online chat and email support to the customer Management and resolve customer complaints Maintaining Service Level Agreements Sold products by establishing contact and developing relationships with prospects & recommending solutions Placed cold calls to potential customers and advised them of the company's services Maintains relationships with clients by providing support, information, and guidance Gathering market and customer information Maintained the daily transactions data in the MS excel sheets Matched customers with products based on their needs and desires Perform competitor product analysis and prepare reports PROFFESIONAL EXPERIENCE: - Associate, Wipro Ltd : 05/2017 – 08/2018 Senior Executive - Marketing, Dimension Medicare Centre : 05/2015 – 02/2017 Associate, Tata Consultancy Services Ltd : 01/2013 – 03/2015 Market Research Executive, Allons Insurance Research & Consultants Pvt Ltd : 09/2008 – 10/2012 EDUCATIONAL QUALIFICATION: Bachelor in Business Administration – NSEC, Techno Group (WBUT),- ISC (Class XII) – Commerce, ST Helen School, Kolkata ICSC (Class X) – Commerce, ST Helen School, Kolkata CERTIFICATES: Financial Accounting System – Youth Computer Training Centre, Govt of WB Undertaking, 2007 Insurance Module – NCFM, National Stock Exchange of India, 2015 HOBBIES: Watching Sports, Movies, Web Series, Online Surfing LANGUAGES KNOWN: English, Hindi & Bengali REFFERENCES: Gopal Kumar, MD – Allons Insurance Research & Consultants Pvt Ltd (-) Ashim Chandra, Team Lead - Tata Consultancy Services Ltd (-) Debiprasad Chakraborty, Team Lead - Wipro Ltd (-) Declaration: - I hereby declare that the above mentioned information’s are correct up to my knowledge & I bear the responsibility for the correctness of the above-mentioned particulars. DATE: PLACE: Kolkata (SIGNATURE OF SOMRUP BOSE RAY)