Som Munda

Som Munda Contact Ranchi, India Summary Skills Bringing a blend of skills, dedication, and adaptability, I am poised to make significant • • • • Excel Expertise: Proficient in utilizing advanced Excel functions and features to analyze data, create complex spreadsheets, and generate meaningful insights. Administrator: Experienced in configuring, maintaining, and optimizing Maximo, a leading enterprise asset management system, to streamline operations and enhance asset performance. Assets Management: Skilled in overseeing the lifecycle management of assets, including acquisition, tracking, maintenance, and disposal, to maximize their value and efficiency. HRMS for Payroll: Proficient in utilizing Human Resource Management Systems (HRMS) for payroll processing, ensuring accurate and timely contributions to your team's success and the company's growth trajectory. With nearly 7 years of experience in the Facility Management industry at FARNEK SERVICE LLC, I have honed my expertise in various domains: CAFM Administrator / Coordinator • Proficient in IBM Maximo, I have led initiatives in business process design, configuration, customization, integration, and enhancements across Maximo 7.5 and Maximo 7.6. • Skilled in Maximo BIRT Reporting, SQL, and UNIX Scripting, with a flexible approach towards application support and maintenance processes. • Designed, implemented, and managed Management Information Systems (MIS) to monitor and evaluate development programs, ensuring accurate and timely data flow for decision-making. • Developed and maintained databases and dashboards (Excel, SQL, Power BI) to track program performance indicators, ensuring alignment with donor and organizational reporting requirements. • Conducted data quality assessments (DQAs) and implemented validation protocols to maintain accuracy and integrity of project data. • Prepared periodic reports and analytical insights for stakeholders, supporting strategic planning and evidence-based interventions. • Integrated MIS with Monitoring & Evaluation frameworks, enabling real-time data analysis and visualization for program progress tracking. • Provided training and technical support to field staff on data collection tools and MIS processes, enhancing data management capacity at all levels. compensation for employees while adhering to regulatory requirements. Experience CAFM Administrator / Coordinator Farnek Services LLC | May 2018 - Jan 2024 • Emaar Properties is a real estate development company located in Dubai, UAE IIMT • The company operates internationally providing property development and management Gujrat, WB Certificate of Higher services • Designed, implemented, and managed Management Information Systems (MIS) to monitor Education: Computer and evaluate development programs, ensuring accurate and timely data flow for decisionmaking. Science • Developed and maintained databases and dashboards (Excel, SQL, Power BI) to track program performance indicators, ensuring alignment with donor and organizational reporting requirements. • NIIT- Graduate (Pursuing • Conducted data quality assessments (DQAs) and implemented validation protocols to Post Graduate IIMT) • Intermediate -: maintain accuracy and integrity of project data. • Prepared periodic reports and analytical insights for stakeholders, supporting strategic planning and evidence-based interventions. Ram Bilash Vidyalaya • Matriculation -: St. Peter School • Integrated MIS with Monitoring & Evaluation frameworks, enabling real-time data analysis and visualization for program progress tracking. • Provided training and technical support to field staff on data collection tools and MIS processes, enhancing data management capacity at all levels. • Utilized digital data collection platforms (KoboToolbox, ODK, CommCare) to streamline field data gathering and improve reporting efficiency. • Have developed new Maximo BIRT Reports and worked on enhancements of BIRT Reports based on the requirement • Creating SLA Matrix for Service Request and Work Orders to manage response and resolution time. • Creating Workflow in Maximo to Automate business processes • Creating work orders, Job Plans, PM for different service providers of Emaar • subcontractors and arrange the materials for AMC Jobs • Maintain and upload the Existing Assets or New Assets. Customer Care Executive MINACKS (BPO) SEP 2015 - MAR 2018 • Handled inbound and outbound customer calls, resolving queries efficiently and professionally. • Provided accurate information regarding products, services, and company policies. • Maintained a high level of customer satisfaction through timely and effective problem resolution. Logged and updated customer interactions and complaints in the CRM system. Followed up with customers to ensure issues were fully resolved. Escalated complex queries to relevant departments when necessary. Met or exceeded daily and monthly performance targets including call quality, resolution time, and customer satisfaction. • Worked collaboratively with team members to improve service processes and enhance customer experience. • Collected customer feedback and reported insights to management for service improvement. • Handled customer complaints with empathy, patience, and professionalism. • • • • Computer Operator I Man Co LLC | May 2012 - Jul 2015 • Operated and maintained computer systems, ensuring smooth and efficient day-to-day operations. • Managed data entry, data backup, and system updates, ensuring accuracy and security of information. • Monitored system performance and resolved technical issues to minimize downtime. • Handled printing, scanning, and document management tasks, ensuring timely completion. • Maintained logs of system activities, troubleshooting steps, and error reports for future reference. • Coordinated with IT teams for software installation, upgrades, and troubleshooting support. • Ensured adherence to data confidentiality and IT security protocols in all operations. Data Steward (Remote) Veeva System | Currently Working Remote Jobs • Responsible for researching and verifying data for Healthcare Professionals (HCPs) and • • • • Healthcare Organizations (HCOs), including license numbers, degree qualifications, and hospital affiliations. Accurately upload and update validated information in Veeva’s proprietary CRM application based on assigned targets. Ensure data quality by performing routine QA checks. Maintain and update records using Google Sheets and Excel on a daily basis. Collaborate with the team to ensure timely and accurate data delivery. Customer Care Executive (Cashify Buyback Process) Nimbus BPO | March 18- 2025 – Current • Responsible for inbound call for customer query related to their old device. • Schedule or reschedule pickup their old device according their availability. • General query about sells or purchase or refurbished device. • Payment related issues. • Collaborate with the team to ensure timely and accurate data delivery. Custom Section EAM Application: IBM Maximo 7.5 & 7.6 Microsoft: Word, Power Point, Excel Operating Power BI, System: Unix, Windows XP/7/8/10 Languages Hindi, English, Sadri , Mundari Hobbies and interests • Reading Bible or Religious Books • Swiming • Outdoor Fishing • Tracking Projects • Microsoft Excel Expert with ChatGPT AI Experience for Data Entry Operations We are seeking a proficient Microsoft Excel expert with experience in ChatGPT AI for ongoing data entry tasks. The commitment required is 30 minutes daily or 2 hours weekly, totaling 8 to 10 hours monthly. Responsibilities: Data Verification and Formatting: You will receive data in Excel format containing names and phone numbers. Your task is to add the appropriate country code to each phone number. Utilize ChatGPT to verify whether the phone number is in the correct format. WhatsApp Filter Operation: After adding country codes, use the provided WhatsApp filter software to sort and filter these numbers. Excel Reporting: Save numbers with WhatsApp capability along with corresponding names.