Solomon Samuel

 SOLOMON CHIGOZIE SAMUEL 📞 Telephone: - ✉ Email:- PROFESSIONAL SUMMARY I’m a customer service and sales enthusiast with over 2 years of experience, always focused on building meaningful connections and delivering exceptional support. I genuinely enjoy solving problems and creating positive experiences for customers, turning challenges into opportunities. My approach is simple: listen actively, communicate clearly, and find the best solution for both the customer and the company. Eager to bring my passion for service and sales to a remote role, I’m committed to helping businesses thrive while making each customer feel valued. CORE SKILLS Customer Relationship Management Problem-Solving & Creative Solutions Active Listening & Empathy Sales & Persuasive Communication Negotiation & Closing Skills Time Management & Adaptability Social Media & Online Engagement Technical Knowledge & Remote Work Proficiency EDUCATION B.Sc. in Human– Federal University Lokoja, FUL (2018 – 2023) Senior Secondary School Certificate (SSCE) – Golden Gate International Academy, Katsina (2012 – 2018) First School Leaving Certificate (FSLC) – Saldefi International School, Katsina (2005 – 2012) PROFESSIONAL EXPERIENCE Customer Service Representative | Hotel Rosebud, Abuja (Jan 2024 – Jan 2025) Delivered outstanding support through phone, email, and chat, ensuring fast resolution of inquiries while maintaining a positive demeanor. Actively identified customer challenges and offered creative solutions to drive satisfaction. Consistently exceeded KPIs, including customer satisfaction ratings, response time, and sales targets. Managed guest check-ins and check-outs efficiently, providing guests with key hotel information and services. Collected valuable feedback to suggest process improvements and enhance overall service delivery. Human Resource Intern | Ahuta Hotel, Katsina (Jan 2023 – Jan 2024) Assisted in the recruitment process, posting job openings, reviewing resumes, and coordinating interviews. Supported onboarding for new employees and ensured compliance with company policies. Scheduled and organized staff training sessions, focusing on company policies, safety procedures, and service standards. Assisted in payroll data preparation and employee attendance tracking. Contributed to maintaining a safe working environment by supporting health and safety training. Dispatch Supervisor | IziHub Logistics, Abuja (Mar 2021 – Dec 2022) Supervised dispatchers, drivers, and support staff to ensure efficient operations. Optimized routes to reduce delays, minimize costs, and improve customer satisfaction. Managed driver schedules, performance, and compliance with company policies. Troubleshot operational issues and resolved problems quickly, ensuring minimal disruption. Analyzed route efficiency and driver performance to identify areas for improvement. Ensured compliance with industry regulations and company policies while maintaining high service standards. ADDITIONAL INFORMATION Interests: Soccer, Politics, and Research Languages: Fluent in English Remote Work Experience: Comfortable with remote work, utilizing digital communication and collaboration tools.