Solomon Peter

and have strong communication and conflict PETER SOLOMON resolution skills. I strive to ensure that CUS T OME R PROFILE As a customer service representative, I am dedicated to providing exceptional service S E RV I CE customers have a positive experience and feel valued throughout their interactions with the company. EDUCATION Kogi State University EXPERIENCE 2018 Bachelor of Science in Political Science, 2018 CUSTOMER SERVICE REP. H-Medix Pharmacy & Stores | 2023 Handle customer inquiries, complaints, and Prince Alex Royal Academy 2011 provide solutions to their problems High School Graduate, 2011 Work closely with the sales team to ensure customer satisfaction and retention Adhere to established customer service policies and procedures Keep accurate records of customer MY SKILLS Teamwork Excellent communication skills interactions and transactions. MONITORING & INSPECTION OFFICER FCDA Abuja | 2020 Multitasking Writing reports of the observed Typing speed and accuracy occurrences within the city Proficiency in the use of CRM software like Filing Documents and submitting to the Zendesk, Intercom, Fresh Desk & Tawk.to appropriate authority Familiarity with Microsoft Office Suite and Responding to emails and answering calls G Suite such as Microsoft Word, Excel, and Organization of files PowerPoint, as well as Google Docs, Sheets, and Slides. CERTIFICATIONS: CONTACT Virtual Assistant Certification, ALX VA Course, Phone Number 2022 - Customer Service: Problem Solving and Troubleshooting, LinkedIn Learning, 2022 E-mail Address Customer Service: Serving Customers Through - Chat and Text, LinkedIn Learning, 2022 REFERENCE: Available upon request Linkedln www.linkedin.com/in/19solomononoja