Solomon Mmekan Emmanuel

Solomon Mmekan Emmanuel

$4/hr
Expert Customer service representative | Livechat, phone and email support
Reply rate:
50.0%
Availability:
Hourly ($/hour)
Location:
Port Harcourt, Rivers State, Nigeria
Experience:
5 years
About

Mmekan Emmanuel Solomon

Seasoned Customer Service Expert

Professional Summary:

Dedicated to delivering exceptional customer support, leveraging 5+ years of experience in phone, email, and live chat.

Key Strengths:

  • Proven track record of efficient issue resolution
  • Excellent communication, problem-solving, and conflict resolution skills
  • Strong technical skills in industry-leading CRM software
  • Flexible scheduling (overnight shifts, weekends, holidays)
  • Passionate about driving customer loyalty

Tools and Software:

  • CRM: Zendesk, Freshdesk, Salesforce, Slack.
  • Helpdesk Ticketing: Ticketmaster, JIRA
  • Live Chat: Intercom, Olark
  • Email Management: Outlook, Gmail
  • Customer Feedback and Sentiment Analysis

What You Can Expect:

  • Timely issue resolution
  • Personalized customer support
  • Effective communication
  • Building long-term relationships

Let's collaborate to elevate your customer experience! I'm committed to delivering exceptional results and exceeding your expectations.

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