Mmekan Emmanuel Solomon
Seasoned Customer Service Expert
Professional Summary:
Dedicated to delivering exceptional customer support, leveraging 5+ years of experience in phone, email, and live chat.
Key Strengths:
- Proven track record of efficient issue resolution
- Excellent communication, problem-solving, and conflict resolution skills
- Strong technical skills in industry-leading CRM software
- Flexible scheduling (overnight shifts, weekends, holidays)
- Passionate about driving customer loyalty
Tools and Software:
- CRM: Zendesk, Freshdesk, Salesforce, Slack.
- Helpdesk Ticketing: Ticketmaster, JIRA
- Live Chat: Intercom, Olark
- Email Management: Outlook, Gmail
- Customer Feedback and Sentiment Analysis
What You Can Expect:
- Timely issue resolution
- Personalized customer support
- Effective communication
- Building long-term relationships
Let's collaborate to elevate your customer experience! I'm committed to delivering exceptional results and exceeding your expectations.