Solomon Mmekan Emmanuel

Mmekan Emmanuel Solomon

Seasoned Customer Service Expert

Professional Summary:

Dedicated to delivering exceptional customer support, leveraging 5+ years of experience in phone, email, and live chat.

Key Strengths:

• Proven track record of efficient issue resolution
• Excellent communication, problem-solving, and conflict resolution skills
• Strong technical skills in industry-leading CRM software
• Flexible scheduling (overnight shifts, weekends, holidays)
• Passionate about driving customer loyalty

Tools and Software:

• CRM: Zendesk, Freshdesk, Salesforce, Slack.
• Helpdesk Ticketing: Ticketmaster, JIRA
• Live Chat: Intercom, Olark
• Email Management: Outlook, Gmail
• Customer Feedback and Sentiment Analysis

What You Can Expect:

• Timely issue resolution
• Personalized customer support
• Effective communication
• Building long-term relationships

Let's collaborate to elevate your customer experience! I'm committed to delivering exceptional results and exceeding your expectations.