ffi
Edeh anibe solomon
Blockchain
Developer/Data
Analyst
ABOUT ME
I am a resourcefull Blockchain Developer with experience in web3, solidity
and nodejs. I also have extensive knowledge in Ethereum smart contracts
development and data structions.
Possesses excellent analytical and problem-solving skills, coupled with strong
communication and interpersonal abilities to build rapport with customers and
translate data insights into actionable solutions.
CONTACT
-
-33 Ibrahim M. Bukar Crescent,
FCT-Abuja
PROFESSIONAL EXPERIENCE
INDRIVE NIGERIA (Customer Service
Respresentative)
Nov 2023 to March 2024
Respond to customer inquiries promptly and professionally via phone, email, and
in-app chat.
E ciently resolve customer concerns related to ride requests, app functionality,
account management, and payment issues.
Proactively identify and escalate complex issues to the appropriate team.
EDUCATION
B.Sc INDUSTRIAL
CHEMISTRY Benue State
University, Makurdi
CREATING AN ETHEREUM
BLOCKCHAIN USING
SOLIDITY, Alison AcademyEmpower Yourself
Photography (taking
pictures) Surfing the
Internet
Maintain accurate records of customer interactions and ensure timely follow-up.
Maintain accurate records of customer interactions and ensure timely follow-up.
Uphold inDrive's values of transparency, fairness, and user-centricity in all
interactions.
GLO TELECOMUNICATION MARKUDI (Data Analyst/Customer Support
Specialist)
Apri 2020 to Nov 2020 (Contract)
Analyzed customer data to identify trends in customer behavior and
satisfaction.
Developed and implemented data-driven solutions to improve customer service
processes.
Managing and supervising various trade agen activities
KEY SKILLS
Cluster management and report generation (daily, weekly and monthly reports)
COMMUNICATION
LEADERSHIP
TIME MANAGEMENT
TEAMWORK
MULTITASKING
CELPLANETE INT'L LTD (Data Analyst)
Sep 2018 to Dec 2018 (Contraact)
Account managment and Reconcilation
Cluster management and report generation (daily, weekly and monthly reports)
Customer queries resolution analysis
PROBLEM-SOLVING
ADAPTIBILITY
Identifying patterns and trends in customer data, behavior and satifaction
Providing technical assistance in resolving customer inquiries related to SIM
porting
NIGERIAN COMMUNICATIONS COMMISSION (Customer Service Respresentative)
Jan 2018 to Jun 2018 (Internship)
Provide technical support via phone, email and other channels required
Escalating high end issues to the appropriate department for prompt resolution
Proper incident documentation in professional manners using the available CRM
(Customer Relationship Management) tools i.e ZOHO, ZenDesk e.t.c.
Maintain accurate records of customer interactions and ensure timely follow-up.
Maintain accurate records of customer interactions and ensure timely follow-up.
Uphold organisanal values of transparency, fairness, and user-centricity in all
interactions.
VOLUNTEERISM
INTENTIONAL CHRISTIAN CHRUCH
Media/Photography
June 2015 till date
REFEREES
To be provided upon request
