Solomon Izuchukwu

Solomon Izuchukwu-- Nigeria Solomon Izuchukwu SUMMARY Highly organized and tech-savvy Virtual Assistant/Executive Assistant with 3 years of experience providing top-notch administrative support to entrepreneurs, businesses, and executives. Skilled in email management, calendar organization, data entry, project management and customer service. Proficient in Google Workplace, Mircosoft Office, Trello, Asana and other productivity tools. Highly motivated and resultsoriented with proven ability to increase client efficiency by 15% through streamlined workflows and improve communication by 20% through proactive outreach. WORK EXPERIENCE Virtual Assistant/Administrative Assistant Niger Delta University Wilberforce Island Amassoma 04/2024 – present Bayelsa, Nigeria Managed daily administrative tasks including email correspondence, calendar scheduling and travel arrangements for clients across the University administration. Conducted researches and prepared reports ensuring accurate record-keeping and timely updates. Implemented effective workflows, reducing task completion time by 20%. Utilized tools such as Google Workspace, Asana, Trello, Canva to enhance productivity in terms of creating accurate projects and seamless communication for clients. Increased client engagement by 30% through targeted email campaigns and improved social media strategies. • • • • • Customer Support Representative Nnenna Orji Charity Foundation (NOCF) 09/2024 Remote, Nigeria Troubleshot technical problems and resolved service-related concerns, achieving a 50% satisfaction rate among donors. Assisted donors with contributions and tax-related documentation, achieving a satisfaction rate of over 50% by enhancing support processes. Leveraged virtual assistant tools (e.g., Google Workspace, Slack, Zoom) to manage communications and coordinate with team members. Supported virtual events, webinars, and fundraising campaigns by managing registrations, sending reminders, and resolving participant queries. Developed a protocol for handling urgent inquiries, reducing response time by 20%. • • • • • EDUCATION B.LIS. Bachelor of Library and Information Science University of Nigeria Nsukka(UNN) Enugu, Nigeria SKILLS Technical skills Managing client’s Inbox, Managing client’s Calendar, Creating slides and presentations, Scheduling, Internet research, Data entry and expense tracking, Project management, Creating meeting agendas, Taking meeting minutes/notes, Creating travel Itineraries, Travel research and booking, Attending to customers, Stakeholder management. Soft skills Communication, Organization, Attention to details, Time management, Being proactive, Prioritization, Resourcefulness, Confidentiality & Discretion, Problem solving, Emotional Intelligence, Managing up, Grit & Resilience. SOFTWARE PROFICIENCY Gmail, MS outlook(gmail), Google Calendar, MS outlook(calendar), Google Meet, Zoom, Google Docs, MS Word, Google Sheets, MS Excel, Google Slides, MS Power Point, Google Drive, Google Forms, MS Forms, Trello, Asana, Canva, Slack. CERTIFICATIONS Virtual Assistant, ALX Africa 09/2024 Information Technology, Udemy 08/2024 Certificate of completionLeadership for civil society, Atingi 08/2024 Certificate of service-Support team NOCF 10/2024 Research & Project Writing, University of Nigeria, Christ Church Chapel 07/2023