Solomon Chijioke Chika

CHIKA SOLOMON CHIJIOKE Enugu, Nigeria -,--PROFESSIONAL SUMMARY_____________________________________________________ Experienced Virtual Assistant with over 3 years of providing administrative, organizational, and operational support to remote teams. Proven ability to save executives 20+ hours weekly through efficient email/calendar management, travel coordination, and workflow optimization. Skilled in customer service, document handling, social media scheduling, and project/task management. Proficient in Microsoft Office Suite, Google Workspace, and CRM platforms like HubSpot. Adept at working independently, handling confidential information, and contributing to team productivity. SKILLS_____________________________________________________        Virtual Assistance & Calendar Coordination Email & Inbox Management Task Prioritization & Time Management Document & Digital File Management Social Media Scheduling & Engagement Customer Inquiry Response Online Research & Data Analysis      Expense Tracking & Basic Bookkeeping (Wave, Excel) CRM Tools (HubSpot, Salesforce, Zoho) Project Management (Trello, ClickUp, Asana, Monday.com) Meeting Coordination & Agenda Preparation Microsoft Office Suite & Google Workspace WORK HISTORY______________________________________________ Administrative Virtual Assistant Ladac Pharmaceutical Resources Ltd – Enugu, Nigeria May 2023 – Present  Streamlined executive inbox management, prioritizing client communication and reducing email overload by 30%.  Managed calendars, arranged travel and meetings, and ensured smooth scheduling workflows.  Coordinated over 50 virtual meetings monthly, handling agenda creation, notetaking, and follow-ups.  Improved data and document organization, reducing discrepancies by 20% and enhancing accessibility.  Supported social media engagement and resolved inquiries across platforms, increasing client satisfaction by 25%.  Assisted in bookkeeping and expense tracking using Excel and Wave, ensuring financial accuracy. Customer Support & Administrative Virtual Assistant Bliss-Link Educational and Allied Services – Aba, Abia State Aug 2018 – May 2023  Delivered remote customer support via email, chat, and phone, maintaining a 98% resolution rate.  Processed and resolved 100+ weekly support tickets, boosting customer retention by 15%.  Created a knowledge base for customer queries, improving response time and support training.  Handled document management and email communications, supporting team efficiency. Biology/Chemistry Teacher Grace-wisdom Junior Seminary – Aba, Abia State Jan 2015 – Aug 2018  Developed and taught state-aligned biology and chemistry curriculum.  Conducted interactive classes and hands-on research projects.  Assessed student performance and provided targeted academic support. EDUCATION_________________________________________________________ 2012 Bachelor Of Science – Applied Biochemistry Enugu State University Of Science And Technology, Enugu, Enugu State, Nigeria. CERTIFICATION / TRAINING____________________________________________ Virtual Assistance & Administrative Skills     Certified Virtual Assistant – Digital Witch Administrative Virtual Assistant – ALX General Virtual Assistant – Wing Assistant E-Learning Certified Virtual Assistant – Dexa E-Learning Customer Service & CRM     CRM Fundamentals & Customer Success – HubSpot Academy, CustomerSuccessU.org Conflict Resolution & Effective Communication – Alison E-Learning Customer Success Management Fundamentals – LinkedIn Learning Complaint Resolution & Onboarding Practices – LinkedIn Learning Technical & Productivity Tools    Technical Support Fundamentals – Coursera Google Workspace & Microsoft Office Mastery Time Tracking & Project Tools – Asana, Clockify, Trello, ClickUp