Result-driven Customer service professional with over 5 years of proven expertise in enhancing
customer satisfaction and loyalty, driving retention and expanding revenue streams. Proficient in
implementing customer-centric processes, training programs and feedback mechanisms.
Innovative and collaborative Divergent Team Manager with a positive attitude, skilled in managing and
upscaling operational processes. Averaging 85.7% KPI Achievement over the past 3 years.
Exceptional communicator with a track record of inventing unconventional and groundbreaking ideas,
possessing a deep knowledge of industry trends. Adept at collaborating cross-functionally and
leveraging data-driven insights to deliver exceptional customer experiences