Sofia Jane Estela

Sofia Jane Estela-|- Zone 6, Riverside, Canduman, Mandaue, Cebu Philippines PROFESSIONAL SUMMARY Efficient Customer Service Agent professional with a self-motivated, dependable nature. Help day-to-day operations by performing excellent MS Word, Excel and Email Handling skills. Focused on helping the business achieve short- and long-term goals. SKILLS • Works well with under pressure • Extensive English grammar knowledge • Detail oriented • Upbeat, friendly and positive • Customer relations • Highly responsible and reliable • Task prioritization EXPERIENCE Barista Starbucks Philippines – Cebu City, Philippines | October 2018 - January 2019 • Welcomes customers by determining their coffee interests and needs. • Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar. Kitchen Staff ICha – Cebu City, Philippines | August 2017 - March 2018 • Supported kitchen team members with efficient ingredient preparation and supply restocking. • Protected customers with safe food handling and careful cleaning. • Enforced proper food handling requirements by monitoring and recording food temperatures. Enrollment Coordinator Office Partners 360 – Cebu City, Philippines | August 2020 – October 2020 • Assisted applicants with obtaining program support or gaining assistance from outside services. • Helped applicants understand requirements, application procedures, and legal rights. • Email customer’s inquiries and answers. • Interviewed and investigated applicants for public assistance to gather information pertinent to applications. • Enhanced customer satisfaction with fast, knowledgeable customer service. EDUCATION Elementary Graduate Maguikay Elementary School | Maguikay, Mandaue City, Philippines | January 2012 Junior High School Graduate Saint Louis College- Cebu | Mandaue City, Philippines | January 2016 Senior High School Graduate University Of San Carlos- Talamban Campus | Cebu Ctiy, Philippines | April 2018 Bachelor of Science in Psychology University of San Carlos | Cebu Ctiy, Philippines | May 2023 REFERENCES o Seunghyeon Lee Owner of ICha Binsgu Talamban Dessert Café- o Angelica Marie Nieva Schoolmate in University of San Carlos- o Arthur Cataylo Team Leader of Office Partners-