Sneha Raman

* 3 years of work experience as a customer service representative in Indian Bank (nationalized bank under ministry of finance, government of India). It involved educating customers regarding various products and services of the bank.

Accounting and tallying of various cash and non-cash transactions as an acting office Assistant and head cashier.

Analysis of financial data and generating reports.

Various operational work including RTGS, NEFT, issue of DD, cheques, Clearing of cheques and processing of Loans against deposits.

Solving customer queries by making them aware regarding the interest rates on loans and deposits so as to enable them to choose loans and deposit product best suited for them.

Marketing of various tech products of the bank like Indpay, Indmobieasy, internet banking etc. Installing the apps on customer mobile phone and activating the phone banking facility credit card and debit card facility to make them more technologically friendly.

Setting up campaigns for making the schemes of the government like Atal Pension Yojna, Pradhan Manti Bima Yojna, Pradhan mantri Suraksha Bima Yojna more popular among the customers and achieving the desired target set for the branch.

Updating KYC of customers in bank software from time to time. 

Scanning of documents and uploading them in necessary software

Reporting of unscrupulous transactions in bank accounts according to AML KYC policy during the time of demonetization.

5 months of experience as a corporate trainer in Bogota, Colombia, teaching Business English to Corporate Professionals.

5 months of work experience as a Data entry specialist with the designation of Assistant executive in Shriram Transport finance Company Ltd.

6 months of experience in BPO voice process in student loan campaign.

CERTIFICATIONS:

• TEFL and Business English certified
• Cambridge English Placement test acquired a score of C1 and above.
• Pursuing Financial Management and valuation analyst course from corporate finance institute.
• Crash course in Excel from Corporate Finance institute
• Acquired certifications on Accounting Fundamentals, Reading financial statements, fixed income fundamentals and Math for Corporate Finance from Corporate Finance institute.
• Financial analysis fundamental course from Corporate Finance institute.

AREAS OF EXPERTISE

• MS office                                                             
• Accounting and tallying of cash transactions.     
• Excellent Customer service                                 
• Financial management and time management     
• Loans and deposits
• Verbal communication kills