Sneha Leon Puthenchakalakal

SNEHA LEON Musaffah Bridge, Abu Dhabi, United Arab Emirates - Administra ve Assistant & Business Development Execu ve - EDUCATION Nirmala Memorable Founda on Mumbai, India 2011 BACHELOR • Graduate in Business Management Study. ABOUT ME Shankar Narayan College Mumbai, India 2008 HIGH SCHOOL DIPLOMA Professional Administra ve Assistant with exper se in records management including cataloging and uploading documents as they arrive at the office. Proficient in coordina ng the movement of files and following destruc on requests protocol. Proven ability to mul task. Driven to achieve the best results for customers. WEBSITES & SOCIAL LINKS LinkedIn h p://linkedin.com/in/sneha-kada m-1b- LANGUAGES • Higher secondary St Mary’s High School Mumbai, India 2006 HIGH SCHOOL DIPLOMA • Secondary school WORK EXPERIENCE Aarya Premium Auto Repair LLC Abu Dhabi, UAE JUN 2019 - JUL 2020 ADMINISTRATIVE ASSISTANT & BUSINESS DEVELOPMENT EXECUTIVE • Provided assistance to administra on and other professional staff to troubleshoot and correct computer and so ware issues and provided training as required. • Used Excel spreadsheets to monitor and track data of project performance and informed management of iden fied trends. • Resolved customer inquiries, ensured customer sa sfac on, and shared customer communica on with appropriate department personnel. English • Build contacts with poten al clients to create new business opportuni es & Keep prospec ve client database updated Hindi • Make cold calls for new business leads & Support in wri ng new business proposals Marathi • Arrange mee ngs and a end mee ng with prospec ve clients Arabic • Organize and schedule mee ngs and appointments & Maintain contact lists PERSONAL DETAILS Date of birth 09/11/1990 Na onality Indian Visa status Employment Company Visa • Assist in the prepara on of regularly scheduled reports & Reply to email, telephone or face to face enquiries • Open job card, prepare es ma on and closing & Take inventory of the car prepare service order • Update customer for repair history and delivery status and follow up Nostalgia Classic Cars Dubai Dubai, UAE AUG 2017 - JUN 2019 ADMINISTRATIVE ASSISTANT & SECRETARY • Perform data entry and scan documents. Answer and direct phone calls. Marital status Married • Organized and scheduled appointments. • Provide general administra ve and clerical support including mailing, scanning, faxing, and copying to management. REFERENCE Varsha D Kadam Phone Number: - Email:- • Answer calls from customers regarding their inquiries and provides the car’s details. • Schedule and coordinate mee ngs, appointments. • Maintain office supplies for the department. • Make Quota on, Invoice & handle Pe y Cash. • Fill job cards and do follow-ups scheduling service appointments. • Made travel arrangements for execu ves and collected required documents for staff mee ngs and trips. Indigo Airlines Mumbai, India DEC 2012 - MAR 2017 SENIOR FLIGHT ATTENDANT • Highly skilled in gree ng passengers in a polite manner. Professional and neat appearance. • Comprehensive knowledge of checking safety and security throughout the cabin. In-depth knowledge of maintaining consistently high onboard standards. • Proven record of taking and accep ng responsibility for crew and passengers. Able to take the ini a ve to address tricky issues. • Able to give exact and detailed informa on to passengers. • Thorough understanding and desire to learn airline policies in accordance with opera ons manuals. • Able to ensure sales targets are met and exceeded beyond expecta ons. Taj Hotel Palace and Resort Mumbai, India FEB 2012 - AUG 2012 RESTAURANT HOSTESS • Greeted and seated guests at the same me as monitoring the flow of guests in keeping with sea ng charts and servers. • Answered all ques ons regarding the menu and services. Ensured coverage of the hostess stand at all mes. • In charge of making reserva on and no fying the service and manager of an expected large group so that sea ng could be arranged & Answered phones, make the reserva on. • An cipated the guest’s requirements and personalized service by using the Guest’s name. • Monitored reserva ons of VIPs and Special Guests. • Assisted in maintaining the cleanliness of the restaurant. Laxmi cars Pvt. Ltd. Suzuki Mumbai, India MAY 2011 - JAN 2012 ASSISTANT SERVICE ADVISOR • Schedules appointments, answers phone and collects funds for services performed. • Wri ng service orders and descrip ons of problems and repairs. • Transla ng customers' repair problems into standard repair terminology. • Ability to effec vely communicate with customers regarding services recommended and performed. • Prepares service es mates, sells rou ne maintenance / repair services and conducts follow-ups regarding unsold services and customer inquiries. • Performs opening and closing responsibili es. • Assists with the coordina on of alternate transporta on, rental car reserva ons, shu le etc. Performs other du es as requested. SKILLS Customer Service Excellent Communica on Reports Genera on And Analysis Mul -Task Management Marke ng Coordina ng Training Crea ve Problem Solving Computer Proficient Accounts Payable/Receivable Time Management Skills Organiza on COURSES JUL 2020 - JUL 2020 EXECUTIVE ASSISTANT SKILLS, ALISON.COM - ONLINE JUL 2020 - JUL 2020 ACCOUNTING FUNDAMENTALS , CORPORATE FINANCE INSTITUTE JUL 2020 - JUL 2020 FORMS OF BUSINESS STRUCTURE , CORPORATE FINANCE INSTITUTE JUL 2020 - JUL 2020 INTRODUCTION TO BANKING , CORPORATE FINANCE INSTITUTE JUL 2020 - JUL 2020 INTRODUCTION TO HUMAN RESOURCES CONCEPTS, ALISON.COM ONLINE JUL 2020 - JUL 2020 EXCEL CRASH COURSE - SPREADSHEET FORMULAS , CORPORATE FINANCE INSTITUTE JAN 2011 - JUN 2011 CERTIFIED COURSE IN COMPUTER TECHNOLOGY, RAJ COMPUTERS JUL 2011 - FEB 2012 CERTIFIED COURSE IN AVIATION & HOSPITALITY SERVICE, FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING DEC 2012 - MAR 2017 FIRST AIDER & CPR, INDIGO AIRLINES