Sminu S Mullackal

Sminu S Mullackal Project and Organizational Manager Bangalore |-|- SUMMARY Passionate Project Management Professional with 10+ years’ experience managing diverse projects in the field of Technology, Digital Media, Digital Marketing and Entertainment industry. Adept at analyzing the competitive landscape, conducting research and attaining results through focused, strategic workflow. Proven track record of leading and executing Web Development, Digital Media and Digital marketing projects from conception to close-out Exemplary change agent with the ability to analyze issues, devise continuous process improvements and incorporate initiatives to increase efficiency and streamline operations. Forges long lasting client and business partner relationships to mutually benefit all parties. Practitioner aiming to leverage considerable experience and efficiency expertise into your project manager role Areas of expertise Project Operations Management Agile/Scrum Team Leadership Program Management Strategic Planning Process Improvements Client Service Management Process Development Change Management Team Management Relationship Building Key Skills Assessment Project Management – Experienced in vendor management, contract negotiations and strategic financial analysis to increase efficiencies and reduce costs while maintaining solid rapport with business partners. Team Leadership– Expertise in leading and building cohesive cross functional teams and collaborating with senior executives in improving operations while overseeing staff Process Improvements – Devised and implemented processes, procedures, systems and internal controls to strengthen operations, increase productivity and enhance customer satisfaction. Work History 9/2016 – till date Project Operations Manager Purple Rain Inc Managed day-to-day operations filling many roles to support company growth Established a process from the ground up and implemented programs Formulated policies and strategic plans and implemented procedures and growth initiatives Created systems to train and manage team members in achieving firm objectives Orchestrated multiple product launches for over 10 brands Developed guidelines for personal evaluations, staff advancement and procedures Participated in the hiring, training and assessment of office staff Mentored staff in establishing individual expectations, fostering creativity and self-motivation by implementing result expectations Followed up on targets, holding members accountable for achieved results 5/2016 – 8/2016 Project Operations Manager Skill wave Productions (Freelance) Managed day-to-day operations Established utilized strategic planning methodologies and goal setting to direct operations while increasing productivity Measured programs and processes for strengths and weaknesses and implemented changes as needed 8/2015 – 4/2016 Project Manager Planetsurf Creations Managed delivery of multiple big budget projects Planned, mobilized and directed projects of high complexity and scale from project definition to closure. Planned effectively around delivery constraints and optimized the plan to maximize benefits and minimize risks Set the pace and rhythm, driving a culture of achievement and ensured pace by identifying and removing barriers to project success 3/2015 – 7/2015 Senior Project Manager (Freelance) Cybersygns Network Pvt Ltd Managed day to day operations of the business to ensure that it continues to grow by the way of developing new clients Managed projects through the life-cycle to ship on time and budgets 5/2014 – 2/2015 Associate Project Manager IQuanti Inc Managed delivery of multiple big budget projects Established a new Design and development framework to ensure all-staff compliance Proactively managed changes in project scope, identified potential crisis and devised contingency plans Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the program to enhance effectiveness toward the business result or strategic intent Developed status reports, cost estimates and resource plans Developed and built good relationships with clients, which led to improved cooperation and reduced the possibilities of any setback Received client appreciation in recognition for outstanding project results- American Express, All State and Tourneau 8/2012 – 3/2014 Project Manager Trivone Digital Services Pvt. Ltd Managed delivery of multiple big budget projects Responsible for delivery of big client projects for leading media properties such as- Deccan Chronicle, Ministry of Tourism, Viacom18 and Yuvraj Singh Foundation Orchestrated and managed a pool of cross-functional team of developers, designers, server and hardware teams, product manager and QA to deliver projects on time Formulated policies and strategic plans and implemented procedures and growth initiatives Followed up on targets, holding members accountable for achieved results 12/2006 -7/2012 Assistant Producer K2 Network Inc Responsible for delivery of client projects for AAA titles Responsibly got to the crux of client’s needs and ensured exemplary delivery on time Managed day-to-day operational aspects of the project Improved customer service based on client feedback through the development of new policies and procedures Ensured the product was running to optimal standards Helped in preparation of key project proposals and important reports Worked towards streamlining the process-workflows, procedures, ideas and principles Assisted with game design and improving game mechanics Developed and implemented new policy documents and build work processes Awarded Star Performer and Excellence awards on multiple occasions for outstanding performances Other roles assumed here- Operations Specialist, Senior Operations Specialist, Assistant Team and Team Lead 7/2006 – 12/2006 Operations Analyst Ojos Technologies Was part of the backend team to enhance image search protocols for our web search engine Education & Training MBA/PG Diploma in International Business, Symbiosis University, Bangalore, 2011 Bachelor of Engineering in Telecommunication, MVJ, Bangalore, 2005 Bachelor of Science, St. Joseph’s College, Bangalore, 2001 Principles of Project Management, 2014 Excellence in Project Management from Star PMO, 2013 Google Analytics Academy Certification, 2013 ITIL Foundation, 2012 Awards & Recognition K2 Network, Inc,- Awarded Star Performer and Excellence awards several times for outstanding performances Certifications & Memberships ITIL Foundation Certification Project Management Institute (PMI) Member