Siyasamkela Rasmeni

Siyasamkela Rasmeni 200 Ikageng street Westdriefontein Carltonville- | - Education Nompumelelo High School 2008 Grade 12 Skills Sage Inventory Advisor, Hubspot CRM, Sage 300, Experience CALLZILLA February 2021 - December 2023 CUSTOMER SERVICE REPRESENTATIVE (Remote) Primary Responsibilities: Answer customer calls, emails, or chats in a timely and professional manner. Resolve customer inquiries, complaints, or concerns effectively and efficiently. Provide accurate information about products or services, including features, pricing, and availability. Process customer orders, returns, or exchanges. Escalate complex issues to senior representatives or management. Additional Responsibilities: Maintain accurate records of customer interactions using CRM software. Meet or exceed customer satisfaction and first-call resolution (FCR) targets. Stay up-to-date on product knowledge and client-specific information. Participate in training sessions to improve communication and problem-solving skills. Collaborate with colleagues to achieve team goals and objectives. AFRICA SKILLS PRIVATE COLLEGE October 2020 - April 2021 STUDENT ADVISOR (Remote) Primary Responsibilities: Provide academic guidance and support to students. Help students choose courses, create study plans, and register for classes. Assist students with academic difficulties, providing referrals to tutoring or counseling services. Monitor student progress, identifying areas of concern and implementing intervention strategies. Maintain accurate student records and update student information systems. Additional Responsibilities: Orient new students to college policies, procedures, and resources. Organize workshops, seminars, and events promoting academic success and student engagement. Collaborate with faculty to resolve student concerns and provide feedback. Develop and distribute student newsletters, updates, and announcements. Participate in college committees and task forces focused on student success. VERICRED COLLECTIONS DEBT COLLECTOR (Remote) Primary Responsibilities: Contact debtors via phone, email, or mail to collect outstanding debts. Negotiate payment plans and settlements with debtors. June 2019 - August 2020 Investigate and resolve disputes related to debt. Update debtor information and account status in database. Meet or exceed collection targets and performance metrics. Additional Responsibilities: Review and analyze debtor accounts to determine collectibility. Develop and implement effective collection strategies. Communicate with creditors and clients regarding debt status. Maintain accurate records of collection activities. Adhere to industry regulations and compliance standards (e.g., FDCPA). Reference PAULA SAUREZ - CALLZILLA TEAM LEADER - Mr THINUS BLIGNAUT - AFRICA SKILLS PRIVATE COLLEGE SALES MANAGER-/- Mrs AVELINE SAAIMANS - VERICRED COLLECTIONS TEAM LEADER-/-