Sivagurunaathan. Gv

GV. Sivagurunaathan - email:-www.linkedin.com/in/gv-sivagurunaathan Bangalore, INDIA IT Service Manager Dedicated professional with 14 years of overall experience in IT and 10 years in BSFI, Infrastructure and Insurance domain, delivering successful outcome within enterprise digital programmers, managing service design, transition, operation and release processes. Possesses extensive experience and expertise in ITIL processes, good problem solving and customer handling and people management skills, proven ability to implement new processes and deliver results. Professional Characteristics • • Partnership engagement Support and Operational management. • • Stakeholder management Change and Release management. • • • Incident and Problem management Risk and Escalations management Service Desk • • • Delivery management. Service transition management Quality management. • Data trend Analysis • Digital transformation Professional Achievements • • • • • • Implemented digital ERP solution for SME in India and Qatar. Successful partnership engagement with ERP Next and Eifftrac. Effective completion of Service Transition model from DXC technologies to L&T Technologies Services. Client Black Veatch. Setting and Implementing service design process for Davinta technologies. Improving customer satisfaction at Service Desk by improved team performance to 70% on all customer feedback surveys. Achieved 80% closure of tickets by L2 team, adherence to corporate SLA’s. Experience Company GNC Technologies Davinta enStage Aperta Cognizant Alfaa Service Designation Duration Service Manager Service Delivery Manager[Support and Operations} Project Lead Support Engineer Programmer Analyst Programmer Jun 2020 - Apr 2021 Dec 2014 - Apr 2020 Jul 2011 - Oct 2014 Aug 2008 - Jun 2011 Apr 2007 - Jul 2008 Aug 2005 - Mar 2007 1 Technical Skills • OPERATING SYSTEMS Windows 7 & 10 /NT/2000/XP/Unix • LANGUAGES Core Java, Servlet, JSP • SCRIPTING LANGUAGES Java script, JSON, XML • DATABASES MySQL, Oracle • SERVERS JBoss, Apache and Tomcat • DEVELOPMENT TOOLS Eclipse IDE • SOURCE CONTROL/INTEGRATION TOOL CVS, Jenkins and Git • TICKETING TOOL iTop, JIRA,Redmine and ServiceNow • BUILD TOOLS Ant, Maven • MONITORING TOOLS Nagios and Splunk • DOMAIN Banking • METHODOLOGIES AND SERVICES Agile, Scrum and ITIL Project Experience IT Service Manager, GNC Technologies, • • • • • Coimbatore, India. Jun’20 - Apr’21 Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence Establish successful partnership with ERPNext and Eifftrac. Process design, implementation and continuous process improvements. Assist technical teams with change management, problem management and risk management. Using right tools for the timely deliverables and keeping expectation satisfied by customer. Service Delivery Manager, L&T Technology Services, Bangalore, India. Sept’19 - Apr’20 Davinta • • • Accomplished service transition from DXC technologies to L&T technology service effectively and efficiently and acting as the prime interface for senior management for service transition planning and reporting. Maintaining and monitoring progress for service transition changes, issues, risks and deviations; including tracking progress on actions and mitigation of risks. Setting right process in place and attained project completion on time by 90%. Support Manager, Davinta, • • • • Bangalore, India. Dec’14 - Apr’20 Taken completed ownership on all phases of application support and delivery management. Engaged in ITIL Service Design, Service Transition, and Service Operations and Delivery. Maintained high performs in service support functions IT Service Desk, L2 and L3 support. Owner of the Incident, Request, Change, Problem, Risk, Quality, Release and Escalation processes, ensuring high levels of performance in these processes, accurate reporting and establishing service improvement activities when required. 2 Project Lead enStage Ltd., ▪ ▪ ▪ ▪ Bangalore, India. Jul’11 - Oct’13 Implemented automation for build, release and deployment activates that helps us reducing manual errors. Successful implementation of new banks both on premises and AWS cloud. Engaged with client for new business requirement, and deployed Provide adequate training for the L1 and L2 team members keeping them update on all functions of the applications. Support Engineer Aperta, ▪ ▪ ▪ ▪ Coimbatore, India. Jul’08 – Jun’11 Designing AiDPS Customization for the commercial banks. Configured unique customization and, validation process of cheque MICR scanline that identifies all customer’s data and manipulate, the items are pocketed and transport. Reports are generated based on each work source. Involved in manual testing various components of the application Assisting in L1, L 2 and L3 remote support on client request Programmer Analyst Cognizant Technology Solutions, • • Coimbatore, India. Jun ’07 – Jul’08 Software developer in developing test case in java and C# technologies. Testing for vulnerabilities and providing the solution for each one. Programmer Alfaa Services, ▪ ▪ ▪ ▪ Bangalore, India. Aug ’05 – Mar’07 Involved in SDLC design, development and testing. Interacting with the client for requirement gathering and modifications. Providing L1 and L2 application support for the end users. Coordinate and perform system changes. Education • • MCA - Bharathiyar University, Tamil Nadu - April 2005. BSC [Comp Science] - VLB college of Art and Science - April 2002. Onsite • • Scotland: Technical support from Sept ’09 to Dec’09 Bangladesh: Maintenance, customization and Technical Support (Bangladesh Bank) 3