Siti Nuur Hidayah Nahrawi

Siti Nuur Hidayah Nahrawi Phone Number :- Email :- ABOUT ME I am a dedicated and detail-oriented professional with 2 years of experience in customer service and administrative support. Throughout my career, I have developed strong communication and problem-solving skills, effectively managing client relationships and streamlining administrative processes. I am highly organized, efficient, and thrive in fast-paced environments. I am now looking to leverage my expertise in a dynamic, growth-oriented role where I can continue to contribute to team success while further expanding my skills and knowledge. KEY COMPETENCIES SKILLS > Report writing and presenting > Proactive and self-motivated > Critical thinking skills > Exceptional organisational skills > Excellent communication skills > Strong interpersonal skills Customer Service Zendesk NICE MS Office and 365 Adminstrative Phoenix WORKING EXPERIENCE Store Associate, 7-Eleven | January 2019 - June 2019 Responsible for engaging with customers and maintaining a Well organized retail store Organize merchandise on shelves and restock them Manage all day-to-day bookkeeping operations, including accounts payable and receivable, invoicing, journal entries, bank reconciliations, and payroll processing. Review monthly financial statements for accuracy in the general ledger system and ensure compliance with principles. Evaluate purchase orders and coordinate with vendors on outstanding payments to ensure timely delivery of goods and services. Develop internal budgeting processes and maintain records of all financial transactions according to company policies and procedures. Practical Teacher, Sekolah Kebangsaan USJ 2 | March 2021 - May 2022 Make semester, Weekly and daily plans in the teaching preparation book Implement individual teaching by diversifying teaching and learning strategies Engage in assisting in the conduct of at least one co -curricular activity Customer Service and Admin, Esyms Sdn Bhd | April 2022- August 2023 Customer Support & Admin Receiving and placing customer service telephone calls Maintaining solid customer relationships by handling questions and concerns with speed and professionalism Resolving customer complaints, managing database records, drafting status reports on customer service issues Data entry and research as required to troubleshoot customer problems Manage all day-to-day bookkeeping operations, including accounts payable and receivable, invoicing, journal entries, bank reconciliations, and payroll processing Content moderator Served as a temporary Content Moderator for a few weeks, reviewing user-generated content to ensure compliance with platform guidelines Identified and flagged inappropriate content, ensuring community standards were upheld across digital channels Worked closely with internal teams to escalate serious violations and contribute to platform safety Customer Service, Live Chat and Email Support Concentrix | August 2023- July 2024 Live Chat Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Researched, calmed and rapidly resolved client conflicts to prevent loss of businessSales Consistently generated additional revenue through skilled sales techniques. Managed chat flow with up to 3 consecutive chats in queue using phoenix and using software zendesk for ticketing system Email Support Research and resolve customer inquiries Follow up with customers to ensure their satisfaction Liaise with other departments to ensure customer satisfaction software zendesk for ticketing system and NICE system EDUCATION & CERTIFICATIONS Diploma in TESL | July 2019 - July 2022 Management and Science University (MSU) Sijil Pelajaran Malaysia (SPM) | January 2014 December 2018 SMK Seksyen 3 Bandar Kinrara REFERENCE PUAN ELENA KONG NYAT HENG Head of English Panel, SK USJ 2, Subang Jaya, Selangor Phone : 03 - En. Fendy Manager, GoEsyms Sdn Bhd Phone:- En.Parameswaran Team Leader, Concentrix, Cyberjaya, Selangor Phone:-