Sisner M. Baricas Jr.

SISNER M. BARICAS JR. PERSONAL INFORMATION Mobile : - Age : 37 Status : Married Email:-Birth Date : July 10, 1981 Address : 12B Cirmont St. Justinville Subd. Bacoor,Cavite, PH 4102 College : Bicol University, Course - Communication Arts Skills: Proficient in MS office applications (Word, Excel, PowerPoint, Outlook, and Project Professional), adobe photoshop, audition, premiere pro, basic windows server troubleshooting and windows automation, internet access troubleshooting, website layout and designing, basic html coding, email client, visual artist, host & events coordinator, audio and video producer for media and advertising companies (local and overseas). Certification : ITIL Foundation in I.T. Service Management TOTAL WORK EXPERIENCE : 15 years IT/ Call Center/Customer Support Admin/Team Management Marketing/Media/Advertising Project Management : : : : 11 years 7 years 4 years 4 years + FREELANCE AUDIO & VIDEO EDITOR Asia Pacific, NCR Philippines (June 10, 2014 – Present) Work description: • • • • • • I am a graphic designer. I create logos, banner designs, website layout and all other kinds of digital designs. I produce audio commercials, sweepers, stingers, promo plugs for local and offshore radio stations. I create video production, program teasers for MCBN TV in Ontario, Canada. I have created TVC’s for TFC – The Filipino Channel which is owned and operated by the Filipino media conglomerate ABS-CBN. I am proficient in Adobe Audition, Photoshop and Premiere Pro. I.T. PROJECT MANAGER – DXC (formerly Hewlett-Packard Enterprises) Asia Pacific, NCR Philippines (May 2, 2016 – December 15, 2017) Work description: • I managed client/customer project delivery (end to end) from high, moderate and low complexity projects. These are projects related to I.T. Infrastructure in data centers from all over the globe. • I took charge of budgeting, resources, logistics as well as third party vendors. I also hold meetings with clients once a week or at least twice a month to discuss updates and progress. • I also managed a project team of less than 20 people. Mentored and encouraged their skill development and provided performance review input and indication of area of development. • We had worked remotely with various stakeholders across all regions to ensure that the projects are on track. INCIDENT/SHIFT MANAGER - Hewlett-Packard Enterprises, Asia Pacific, NCR Philippines (November 18, 2013 – May 1, 2016) Work description: • • • • As an SMT, I was the owner of the End to End Incident & Service Request Management Service Delivery during the entirety of the time on Shift. I also report to company executive’s all incidents which have high impact on business and consumers. I had supervised a team of command centre agents & technical support engineers in resolving data center issues/downtimes etc. Technical Support includes; platform, network, tools, call center support. Our team proactively monitored all delivery services, ensuring that every reasonable effort is made to restore services or complete work orders as quickly and efficiently as possible. We also provided guidance and coaching to engineers to ensure Service Level Agreement compliance and Security standards adherence. PRODUCTION HEAD/ACCOUNT EXECUTIVE/DISC JOCKEY - PBN Broadcasting Network, 97.1 OKFM, Legazpi City (2004 – 2005 & April 2012 to May 2013) Work description: • • • • • I was a radio personality in an FM band. I have background in sales and advertising and media concepts. To improve sales, we visit establishments and build strong relationship with clients and help them in promoting their brands. We create scripts, voice over’s and production of radio material & commercials for the radio station. We organized and facilitated small and big events. We also took charge of the budgeting, logistics, etc. OPERATIONS TEAM MANAGER - SYKES Asia Incorporated, Quezon City (September 2009 to April 2012) Work description: • • • • • I led a team of less than 20 technical support representatives in a call center. I took charge of escalations and took level 1 calls when the call volume is high. I also had a role in the recruitment, training, quality monitoring and queue monitoring. I had processed corrective actions, provided coaching and action planning. I had facilitated monthly activities for the account to keep the employees motivated. TECHNICAL SUPPORT REPRESENTATIVE - SYKES Asia Incorporated, Makati City (August 2007 to September 2009) • Received residential & business calls for internet/DSL concerns. • Assisted customers in identifying and isolating LAN/WLAN, computer, modem, router, email client, software and/or hardware issues. • Coordinated with customer service, tiers, dispatch and end user’s original equipment manufacturer for precise resolution. • Offered higher internet bandwidth/speed to clients as part of UPSELLING. • Ensured customer satisfaction by providing excellent service. CABLENET SUPPORT REPRESENTATIVE - SYKES Asia Incorporated, Makati City (September 2005 to August 2007) • Processed database information for cable and telephone companies in the United States (e.g. Bellsouth, Sprint, Verizon etc.) • Catered to Residential and Business Accounts. • Ensured all information processed is precise and on time. • Worked with SLA’s and Customer Request Due Date. VISUAL ARTIST / EVENTS PROJECT COORDINATOR – LCC Mall, Legazpi City (February 2003 to August 2005) Work description: • • • • • • • • I had created layouts and stage designs for mall events. I managed projects from various institutions (public or private) for an event tie-up with the mall. I also managed staff responsible for event coordination activities. I also ensured that my staff is adequately prepared for event. I managed event details, budgeting, logistics, timelines, adjustments etc. Fees negotiation is also my special skill. Managed events and ensured deadlines and budgets are adhered to. Directed coordination of activities to prepare for the day of the event. I also conduct post-event meetings to discuss issues, what went well and areas for improvement.