Siphiwe Mdlaose

SIPHIWE MDLALOSE C O NT A C T PROFILE 123 King Edward Avenue Scottsville, Pietermaritzburg,-- Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. E D U C A T I ON E X P ERI E N CE CERTIFICATE IN SAMTRAC INTERNATIONAL • OCTOBER 2023 DATA CAPTURER (HOUSING DEPARTMENT) • DURBAN UNIVERSITY OF TECHNOLOGY• JANUARY 2017 - PRESENT Nosa College   Online - SafetyCloud  NATIONAL DIPLOMA: OFFICE MANAGEMENT AND TECHNOLOGY• APRIL 2010 Durban University of Technology   MATRICULATION •DECEMBER 2003  Alexandra High School    K EY SK I LL S Microsoft Office skills Recordkeeping skills Data Reconciliation Data entry expertise Attention to Detail Report Generation Time management abilities Data Integrity Documentation skills   Captured student residential statuses on the its system, Searched, extracted and interpreted information to determine correct input procedure, i.e.: allocation of residence rooms Implemented data quality control measures, ensuring accurate and reliable information for decision-making processes. Safeguarded the integrity of captured data by strictly adhering to established security protocols and guidelines. Provided exceptional customer service when responding to inquiries related to captured data or other relevant issues. Contributed to a positive work atmosphere through effective communication and collaboration with colleagues. Sent completed entries for evaluation and final approval. Used computer software to store and retrieve data, ie: its Coded and processed applications into required electronic formats. Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines. Checked for accuracy by verifying data and records ADMINISTRATION CLERK (HOUSING DEPARTMENT) • DURBAN UNIVERSITY OF TECHNOLOGY• OCTOBER 2016 – DECEMBER 2016        Obtained student financial statements on the ITS system Updated student financial statuses on the ITS system Facilitated students' qualification document applications Interacted with customers by phone, email, or in-person to provide information. Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment. Edited documents to keep company materials free of grammar errors. Processed documents and materials to disseminate information to appropriate parties. FRONT DESK RECEPTIONIST • NHLOSO DEVELOPMENT CONSULTANTS • JANUARY 2012 – SEPTEMBER 2016           Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk. Scheduled office meetings and client appointments for staff teams. Operated multi-line telephone system to answer and direct high volume of calls. Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity. Maintained files and records by implementing effective filing systems that boosted efficiency and organization. Handled sensitive customer information with confidentiality, adhering to company privacy guidelines. Completed data entry and filing to keep records updated for easy retrieval. Answered multi-line phone system and transferred callers to appropriate department or staff member. Compiled information from files and research to satisfy information requests. Organized, maintained and updated information in computer databases. COMPUTER LAB ADMINISTRATOR • DURBAN UNIVERSITY OF TECHNOLOGY • MARCH 2007 – SEPTEMBER 2009          Reduced downtime in the lab by providing timely technical support to users and troubleshooting issues. Streamlined user access to resources by managing accounts, passwords, and permissions for all lab users. Introduced new methods for data storage and backup, enhancing the security and preservation of critical files. Boosted collaboration among students by creating a comfortable and engaging atmosphere within the computer lab space. Installed and configured network printers and other peripheral devices. Collaborated with IT staff to maintain network connectivity, troubleshoot infrastructure issues, and ensure seamless integration of new technologies into the lab environment. Achieved consistently high user satisfaction ratings by addressing technical concerns promptly while maintaining a professional demeanor at all times. Provided a safe computing environment by enforcing strict adherence to lab policies, including appropriate behavior guidelines and proper equipment use. Maintained detailed records of equipment inventory, software licenses, user activity logs, and incident reports for administrative review. CASHIER/SUPERVISOR • CHECKERS SCOTTSVILLE • NOVEMBER 2004 – SEPTEMBER 2006            Handled multiple payment methods securely, minimizing discrepancies and potential losses. Addressed customer needs and made product recommendations to increase sales. Worked closely with shift manager to solve problems and handle customer concerns. Demonstrated product features, answered questions and redirected objections to highlight positive aspects. Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked. Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes. Helped customers complete purchases, locate items, and join reward programs. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies. Stocked, tagged and displayed merchandise as required. Promoted store promotions and incentive programs to increase overall sales revenue. Built relationships with customers to encourage repeat business.       Answered questions about store policies and addressed customer concerns. Worked with floor team and managers to meet wide range of customer needs. Worked flexible schedule and extra shifts to meet business needs. Processed refunds and exchanges in accordance with company policy. Mentored new employees on cashier duties and best practices, improving overall staff performance. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. REFERENCES  Available upon request