Sindiso Prudence M’remi

SINDISO P M’REMI South African | York House , Johannesburg | --| LinkedIn : www.linkedin.com/in/sindiso-m-remi- SUMMARY ● Proactive, detail-oriented administrative professional with over two years of experience in HR, payroll management, office administration, and customer service. ● Founder of SmartDesk by Cindy, specializing in virtual assistant services and optimizing client interactions. ● Adept at managing multiple tasks, providing exceptional client support, and delivering effective communication solutions. ● Dependable team player with a strong commitment to ensuring customer satisfaction and operational success. ● Currently a mentor at Talent Pathways Africa, guiding and supporting individuals in their professional growth. KEY ACHIEVEMENTS ● Streamlined Client Relations: Enhanced customer support operations through SmartDesk by Cindy, improving communication and client satisfaction. ● Business Setup Expertise: Successfully registered SecurePath Security with the Companies and Intellectual Property Commission (CIPC), including tax and UIF registration, ensuring full compliance with regulatory requirements. ● Sales Leadership: Led sales teams to exceed targets at Taxi Affinity Finance by refining client engagement strategies. ● Efficient Payroll Management: Successfully managed payroll for 50+ employees, ensuring compliance and resolving queries effectively. EDUCATION Alison – Online Diploma in Project Management ALX_Africa – Online Virtual Assistant Certificate Teacher Record – Online Teaching English As a Foreign Language (TELF) Certificate Blue Hills College – Midrand, Johannesburg National Senior Certificate WORK EXPERIENCE Founder – Virtual Assistant SmartDesk By Cindy ● ● ● In Progress September 2024 – November 2024 August 2024 January 2014 – December 2018 November 2024 -Present Provide tailored administrative support, including calendar management, inbox organization, travel coordination, and project oversight. Optimized workflows to enhance client productivity and collaboration. Developed and maintained a strong client network, ensuring satisfaction with exceptional solutions. KEY PROJECTS ● Compliance Research for Movemates: Conducted in-depth research to ensure regulatory alignment, contributing to streamlined operations. ● Inbox Organization for a Small Business Owner: Restructured and managed email systems for better accessibility and efficiency. ● Social Media Management for a Startup: Created content schedules, managed engagement, and monitored analytics to boost online presence. ● Travel Coordination for a Nonprofit: Organized itineraries, secured accommodations, and ensured seamless logistics for international trips. Sales Manager Taxi Affinity Finance – Midrand, Johannesburg ● ● ● Led a team of sales professionals, fostering improved client relationships and engagement. Utilized CRM tools to deliver superior customer support and track leads effectively. Generated actionable sales reports, driving informed customer interaction strategies. Payroll Administrator Taxi Affinity Finance – Midrand, Johannesburg ● ● March 2023 - February 2024 February 2023 - February 2024 Ensured timely and accurate payroll disbursements for over 50 employees. Addressed payroll-related issues and resolved queries promptly. Communications And Marketing Manager 2023 April 2022 - February Taxi Affinity Finance – Johannesburg, South Africa ● ● Developed communication strategies to enhance client relations. Coordinated marketing campaigns to elevate brand presence and customer engagement. CORE COMPETENCIES ● Customer Service & Client Support ● Communication & Problem-Solving ● Administrative & Virtual Assistant Services ● Business Compliance & Registration ● Project Management ● Client Relations & Engagement ● Sales Support & Lead Tracking ● Payroll & Compliance ● Process Optimization ● Time Management & Prioritization TECHNICAL SKILLS ● Microsoft Office Suite (Excel – Pivot Tables, Word, PowerPoint, Outlook) ● Google Workspace (Docs, Sheets – Formulas & Automation, Drive, Calendar) ● CRM & Payroll Systems (Sage, HubSpot, Zoho CRM) ● Data Entry & Analysis (Google Sheets Automation, SQL Basics, Power BI) ● Graphic Design & Branding (Canva, Adobe Express) ● Task & Project Management (ClickUp, Notion, Asana, Slack, Trello) ● Marketing & Social Media Automation (Meta Business Suite, Buffer, Hootsuite, Mailchimp) ● Cybersecurity Basics (Data Encryption, Password Management, Secure File Sharing) ● Business Compliance & Risk Management (CIPC Registration, UIF, SARS Tax Compliance)