Sindisiwe Merielien Mkwanazi

Sindisiwe Merielien Mkwanazi-| - | Johannesburg, Gauteng, South Africa 1984 | WWW: Bold Profile PROFESSIONAL SUMMARY SKILLS Excellent in organization and compassionate communication, enhancing client relationships and streamlining office operations. Leveraging problem-solving abilities and computer proficiency, I significantly improved client satisfaction and operational efficiency. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. ● Organization skills ● Phone Etiquette ● Mail handling WORK HISTORY ● Verbal and written communication Receptionist. Durban, South Africa FX GOAT FOREX TRADING ACADEMY | 11/2020 - 11/2021 ● Adaptive team player ● Confirmed appointments, communicated with clients, and updated client records. ● Answered phone promptly and directed incoming calls to correct offices. ● Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. ● Responded to inquiries from callers seeking information. ● Resolved customer problems and complaints. ● Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills. ● Organized, maintained and updated information in computer databases. ● Problem-solving abilities ● Desktop support ● Network diagnostics ● Time management abilities ● Multitasking Abilities ● Computer Proficiency and Microsoft Office ● Compassionate communication EDUCATION Cisco Networking Academy 170 West Tasman Dr. San Jose, California 95132. Expected in 02/2025 No Degree: Cybersecurity ● Completed Coursework: Junior Cybersecurity Analyst Career Path Exam, 2024 ● Study Abroad: Cybersecurity - Cisco Networking Academy, 170 West Tasman Dr. San Jose, California 95132. ● Packet tracer for enhancing troubleshooting skills.