Sindhu

Dynamic professional with a background in technical support, customer service, and HR recruitment. Experienced in handling end-to-end hiring processes, resolving technical issues, and ensuring excellent customer experiences. Strong communicator with a people-first approach and a knack for problem-solving in fast-paced environments.

I am a results-driven Technical Lead and Support Specialist with over 8 years of experience in the IT industry, combining strong technical skills with a customer-focused and people-oriented mindset. My core expertise lies in ETL processes, data analysis, data quality, and system support, gained through successful projects in finance and retail domains with global clients such as Western Union and Woolworths.

In addition to my technical leadership, I bring experience in customer and technical support, where I’ve helped users resolve complex data and system issues efficiently, ensuring minimal disruption and high satisfaction. My strengths in communication, collaboration, and agile delivery have consistently led to improved performance metrics and reduced job failures.

I also have hands-on involvement in HR recruitment and selection, where I’ve supported the hiring cycle from screening to coordination, bringing strong interpersonal skills and a passion for matching talent with opportunity.

I am proficient in Informatica, Talend, Snowflake, SQL, IBM DB2, Shell Scripting, and Tableau, with certifications in Microsoft Azure (AZ-900), SQL, and Tableau. I specialize in performance tuning, job monitoring, automated data purging, and driving operational excellence through data governance and migration initiatives.