Sinatra Salmon

Sinatra Salmon-Malcolm Tucker District, Montego Bay St. James. Tel: - Email address-Professional Summary Excellent listening, analytical and communication skills, team player, goal oriented, growth seeker. A customer service agent who strives for customer and client satisfaction enabling customer retention and company growth. Skills ● ● ● ● ● ● Active Listening Time Management Judgement and Decision Making Sales and Marketing Critical Thinking Reading Comprehension Experience Customer Service Agent Conduent Freezone 07/2013 to 04/2019. I was entrusted with the responsibility as a back office agent to ensure that supplies that were requested by the customers were as a result of a printer alert they received to “replace soon or now” as they were not to have the toners stocked. My duty was also to rebuild the printers so that the actual usage that was sent over to Xerox was true and that supplies matched usage. Collections and Sales agent National Asset Recovery -Montego Bay April 2010 to November 2010 I was employed as a collections agent. In that capacity, debtors were called and payment schedules and agreed amounts were setup which would help the companies they owed recover the amounts outstanding. While there, I was moved over to the department of 24 Hour Fitness, doing sales, where customers called in to purchase gym membership for themselves and family. Promoter Carimed Ltd.- Montego Bay, St. James 04/2007 to 05/2009 Went to stores in and around Montego Bay doing presentations, approached potential customers, answered questions and gave feedback to the brand managers. Back Office Sorting and Batching Satellite Image Systems (S.I.S Ja LTD- Montego Bay, St. James Sorting envelopes and discarding miscellaneous items. Education Calvary Baptist Evening Institute C.X.C June 2012 ● Human and Social Biology Heart Trust / NTA North Western Regional Office Certificate March 2008 ● A certificate in Early Childhood Education was successfully completed. New Era Business Institute C.X.C January 1999 ● ● Principles of Business Office Procedures Royal Caribbean Institute G.C.E June 1997 ● English Language