Sinatra Salmon
Lima District, Adelphi, St. James
Tel:-
Email address:-Professional Summary
Excellent listening, analytical and communication skills, team player, goal oriented, growth
seeker. A customer service agent who strives for customer and client satisfaction enabling
customer retention and company growth.
Skills
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Active Listening
Time Management
Judgement and Decision Making
Sales and Marketing
Critical Thinking
Reading Comprehension
Experience
Remote Customer service/ Order taker
Swiss Chalet
November 2021 to May 2022
Took inbound order calls for Swiss Chalet, located in Canada.
Customer service, Tech support and sales
Concentrix
01/23/2020 to June 30, 2021
I assisted customers with troubleshooting their coffee machine, process orders for supplies.
Customer Service Agent
Conduent
Freezone 07/2013 to 04/- to 2014 ,
I took inbound calls for toners, processed ticketed orders while meeting and exceeded daily
quotas set by management.
2015 to 2017
I was promoted to the tracking team where that consisted of myself and two others. In that role
I made sure that customers were kept updated on their order status by doing so by email and
phone calls. Warehouses were contacted
In 2017 until my resignation in 2019, I was a back office agent who ensured that supplies that
were requested by the customers were as a result of a printer alert to replace “soon” or “now” as
they were not to have the toners stocked. Also to ensure that the quantity requested was the
expected amount their machine was built to use per month and they were not being ordered for
resale.
Collections and Sales agent
National Asset Recovery -Montego Bay
April 2010 to November 2010
I was a collections agent. In that capacity, debtors were called and payment schedules and
agreed amounts were set up which would help the companies they owed recover the amounts
outstanding. While there, I was moved over to the department of 24 Hour Fitness, doing sales,
where customers called in to purchase gym membership for themselves and family.
Promoter
Carimed Ltd.- Montego Bay, St. Collections and Sales agent
04/2007 to 05/2009
Went to stores in and around Montego Bay doing presentations, approached potential
customers, answered questions and gave feedback to the brand managers.
Back Office Sorting and Batching
Satellite Image Systems (S.I.S Ja LTD- Montego Bay, St. James
Sorting envelopes and discarding miscellaneous items.
Education
Calvary Baptist Evening Institute
C.X.C June 2012
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Human and Social Biology
Heart Trust / NTA North Western Regional Office
Certificate March 2008
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A certificate in Early Childhood Education was successfully completed.
New Era Business Institute
C.X.C January 1999
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Principles of Business
Office Procedures
Royal Caribbean Institute
G.C.E June 1997
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English Language
