Simratpal Singh

SIMRATPAL SINGH Contact No. - Email ID: -- CAREER OBJECTIVE Analytical IT Analyst with 5 years of experience in IT infrastructure, information security, technical support, and software engineering. Jack-of-all-trades with broad experience supporting organizations ranging from 10-20 employees. Proven experience providing technical support for both hardware and software issues. Proficient in a wide range of operating systems, including IOS and Windows. Looking forward to an opportunity for working in a dynamic, challenging environment where I can utilize my skills for developing my career and for the growth of the organization. EDUCATION  MCA: Master of Computer Application Ludhiana College of Engineering and Technology, Ludhiana, Punjab, India PTU Graduated – May 2015 BCA: Bachelor of Computer Applications G.G.N.I.M.T Khalsa College, Ludhiana, Punjab, India PTU Graduated – May 2012  12th: S.H.S.P Sr. Sec High School PSEB Passed – 2008  10th: S.H.S.P Sr. Sec High School PSEB Passed – 2006  TECHNICAL & PROFESSIONAL SKILLS  Technical Skills • • • • • • • • • • • • POS {Point of Sale} System & Cloud Based Software Handler Maintaining e-commerce sites Digital marketing on FB, Instagram, Google, Manage Advertising, google ads campaigns etc. Remotely Access firewall from a different domain & Server DNS monitoring Database Handle: SQL Server, ERP & SAP Resolve Operational Issues of Software Like Os, Printer,CCTV, Printer Drivers and Security System. Understanding of Wan/ Lan/Domain/Firewall system/Proxy Server Microsoft Word, Excel, Outlook, Cloud System Software’s Maintain, Troubleshooting, Configuration & Support of Hardware & Software {Windows, Android & IOS} Operating System used & handled: Windows XP/07/08/10 & IOS Developing Website in HTML & CSS Languages & Web Technology: HTML, HTML5, CSS, Bootstrap Web Server: Apache & Xammp {Backend used MySQL}  Professional Skills       Information Technology, Information Security, Technical Support Networking & amp; Infrastructure Operating Systems: Windows & IOS MS Office (Word, Excel, PowerPoint, Outlook) Remedy Ticketing System Any Cloud Based Software Advanced Advanced Advanced Intermediates Intermediates Intermediates WORK EXPERIENCE  SEL MANUFACTURING CO LTD Ludhiana, Punjab, India April 2017 - Present IT OFFICER     POS: Point of sale software handled Project Head - School Management Software {IT}ERP ERP & SAP software’s [basic knowledge] Provides front-line user support for hardware and software issues at a company consisting of 7+ Stores approx. 20 employees Utilizes broad range of operations system knowledge, including OS, IOS, and Windows, to effectively troubleshoot critical issues Partners with security and infrastructure teams to resolve high- level networking or InfoSec issues Closes all tickets a day in Remedy working both remotely and in-person Managed our internal security system, including video recording and motion detection Manage Cloud Messaging Technologies and Website Infrastructure (iconicschool.com and mrsub.ooo) Website Editing using Dreamweaver software and phpdesigner Manage issues with IT vendors, Internet provider, Employees.         FARMPARTS COMPANY Ludhiana, Punjab, India January 2016 – January 2017 IT System Administrator      Wipro Server Handling Administrator & Helpdesk Support Administered and customized a Net Suite ERP system, in addition to administering Office 365 Trained internal teams and customers on the proper use of our technology services Configured computers, laptops and mobile devices for all employees for use on the company’s network Assisted in the procurement process for new hardware and software solutions Maintaining co-ordination with different departments such as logistics, finance and marketing software’s    OSTER KNITWEARS PRIVATE LIMITED Ludhiana, Punjab, India IT Associate     June 2015 – December 2015 Worked closely with senior engineers to develop embedded software solutions Custom user interfaces to control and monitor embedded software solutions using Windows, Android, and web-based technologies Conducted QA testing and user acceptance testing by following test scripts created by QA Engineers Object Oriented techniques to check & use innovative software solutions PROFILE • • • • • • • • • • • • A detail oriented, hardworking professional with exceptional programming skills possesses Master in computer application degree in Computer Skilled in programming languages and using them for software developing. Website creating with help of Html, Html5, CSS, Bootstrap & handling with online cloud system or offline with FileZilla. User administration (setup and maintaining account) Testing, maintaining and modifying existing systems Proficient in maintaining the existing program with implementation of new techniques. Skilled in leading the team from the front. Remarkable ability in executing the plan with precision. Worked with other members of IT team to develop effective server data recovery plan. Set up effective system security standards and generated server security reports. Managed and maintained infrastructure-based systems. Setup security policies for users. A System Administrator must have a strong grasp of computer security (e.g. firewalls and intrusion detection systems) ACADEMIC PROJECT Project names: 1) uipsplacement {Chandigarh website} 2) themagikworks {Ludhiana website} 3) swagdesignerstudio {Ludhiana website} Language of implementation: HTML, CSS, jQuery, PHP, BOOTSTRAP Description: These projects are web-based sites intended for online marketing’s. It would make searching, viewing and selection of a product easier for user’s specific to their needs. EXTRA CURRICULAR ACTIVITIES & ACHIEVEMENTS • • Diploma in .NET Technologies & SQA using IBM Rational Products in 2013 +2 Commerce Talent Search Examination Foundation State Rank 40 STRENGTH & PERSONAL QUALITIES • • • Smart Worker, Adaptability, Knowledge and Focus on work. Keep myself calm in pressure situation. Comfortable in working team, management. PERSONAL PROFILE Date of birth Languages Known Hobbies Nationality Gender Contact Address Father’s Name Occupation : 25th SEP 1990 : Hindi, English and Punjabi : Finding new apps & software : Indian : Male : New Janta Nagar, ATI Back side, Ludhiana [141003], Punjab, India : S. Baljit Singh : Businessman