Simran Kaur | Freelancer Resume

Simran Kaur Customer Service Analyst Resource optimization specialist with strong proﬁciency in scheduling, forecasting, and real-time analysis. Proven leadership in team training, fostering cohesion. Eﬀective in agile scheduling and project management. Committed to enhancing eﬃciency, customer satisfaction, and seamless communication. Additional strengths include exceptional customer service and adept event coordination skills. WORK EXPERIENCE-- Senior Customer Service Analyst Wipro 01/2021 - Present, Gurugram Achievements/Tasks Gurugram, India SKILLS Customer Service Proﬁciently conducted scheduling and forecasting tasks, ensuring optimal resource allocation. Demonstrated leadership by training and mentoring incoming colleagues to foster a knowledgeable and cohesive team. Guided customers through various service processes, ensuring seamless and satisfactory experiences. Handle a variety of customer interactions, including phone calls, emails, and live chats, while maintaining a high level of customer satisfaction. Problem Solving Scheduled and coordinated client and team meetings, ensuring eﬃcient communication and time management. Time Management Managed and organized a high volume email inbox, ensuring timely response to important communications. Coaching & Mentoring Workforce Management Ability to Priortize Leading a side project to increase public awareness of the company via Social media. Proﬁciency in using tools like Genesys, Jira, Matrix, Maestro, Alis, Zendesk, Salesforce, HubSpot. Associate Sales Consultant Policy Bazaar 07/2019 - 06/2020, Gurugram Achievements/Tasks Microsoft Excel Assisting customers in comparing a range of investment options available in the market. Providing tailored suggestions that align with their ﬁnancial goals, along with exclusive oﬀers. Email Management Oﬀering insights into market trends and government shares to help customers make informed decisions. Guiding customers throughout the investment process, ensuring they understand each step thoroughly. LANGUAGES Extending support post-investment, aiding customers in diversifying their portfolios for optimal returns. English Full Professional Proﬁciency Hindi Native or Bilingual Proﬁciency INTERESTS EDUCATION Bachelors of Arts The IIS University 05/2015 - 05/2018, Jaipur Courses Journalism and Mass Communication Social Work Outdoor Activities Sports Certiﬁcate Course The IIS University 05/2016 - 05/2017, Courses Event Management Jaipur