Simpson Iluyomade

Simpson Iseoluwa Iluyomade 22, Off Nyanyano Road, American Down, Kasoa, Accra-Ghana. SKILLS • Customer Service /Support Professional Summary Remote Professional | Customer & Lead Support | Content Creator | Automation I have a passion for technology, Content Creation, Customer Success, Personal and business workflow Automation, Online Assistance, and Lead Generation. I use tech tools to deliver impactful solutions to ensure client's satisfaction and business growth. WORK HISTORY / EXPERIENCE 1. CSR/Business Development Assistant- Foreign Venture Group, Canada– Remote Contract Sep - Nov '25 • • • • • Handle inbound/outbound calls, providing effective customer support and solutions. Work with vendors and partners to verify service details, track progress, and maintain delivery Perform daily QA checks on systems (Livechat, GHL, Email) to detect and fix operational issues. Assist business development through partner research, CRM updates, and outreach support. Create end-of-day reports, call lists, and documents to improve workflow clarity and teamwork. 2. Virtual Assistant- Lead Generation/Sales at Ai2Market - Part Time • • • • Generated and sourced leads using LinkedIn Sales Navigator, Apollo, Octoparse, etc Executed personalized outreach campaigns via Instantly and email. Managed pipelines and automated follow-ups using CRM tools and Platforms Qualified leads and scheduled discovery calls to support sales conversions. 3. Online English Teacher/Tutor at Preply- Freelance • • • • • April '25- July 2025 01/2024 - Present Positive rating and feedback for effective teaching methods. Guiding students to achieve language proficiency & learning goals. Personalized lessons, to adapt to students' needs. IELTS, other proficiency tests and Job Interview preparation. Technical training based on students' preferences 4. Writer at BlueSnow Management - Part-Time Remote - 11/2024 - 04/2025 • Writing and structuring of full book manuscripts, blogs and articles • Ensured the manuscript met high standard of writing with excellent quality Check. • Corrected errors or issues with grammar, plagiarism, style, formatting, etc. • Ensured original content and met professional writing standards. 5. Lead/Customer Re-targeting Specialist at Kimberly Clark- (Hybrid) 01/2024 - 03/2024 • Designed feedback systems to resolve product identification challenges. • Led campaigns clarifying product sizes, boosting satisfaction and retention. • Exceeded retention targets, recovering 120% of lost customers. • Converted leads into loyal customers, driving growth and trust. • Cold calling (inbound and outbound) and appointment scheduling. • Lead Generation • Content Creation(video, Writing, Graphics, etc.) • • • • Excellent Communication Flexibility & Adaptability • • • • • • Process Improvement Front-End Development English Language Instruction Technical Proficiency Troubleshooting Virtual Assistance Remote Support Blogging & creative writing TOOLS & PLATFORMS • Google Workspace Tools • Microsoft Package • Make.com, N8N, & other NoCode Low Code Tools • Asana, Slack, Discord • Lead/Customer outreach tools • CRM (GHL, Airtable, Googlesheet, etc) • CapCut, Davinci Resolve, Canva • Zoom, Teams, Loom, Google Meet etc • AI Tools and AI powered platforms (Agent Builders, Assistant, etc.) Certification • • • • • • • • • Automation - No Code Low Code - DivVerse/Loubby AI Customer Experience (CX) Consulting - Udemy Appointment Automation with AI - Udemy Virtual Assistant Training - ALX Africa AI Career Essentials - ALX Africa Copy Writing - E-Marketing & Lead Generation -Udemy English Grammar Tenses and Structures - Udemy TEFL - (120 hours) - Professional Institute Software Engineering - ALX Africa EDUCATION October 2025 February 2025 January 2025 September 2024 May 2025 February 2024 February 2024 January 2024 October 2023 Higher National Diploma in Industrial Maintenance Engineering and Technology YABA COLLEGE OF TECHNOLOGY Lagos, NGA 02/2004 - 10/2011 ( ND and HND) Senior School Certificate examination in Science Oriwu Model College, Ikorodu Lagos, NGA 01/1994 - 12/2000 PROJECTS, AWARDS & RECOGNITION SuperTutor Badge — Preply (02/2024) • Recognized for excellence in IELTS and job interview preparation. • Consistently achieved 100% of Key Performance Indicators (KPIs). • Improved student language proficiency and communication skills. • Demonstrated strong adherence to company culture and policies. Boosting IIM Member Engagement Through Data-Driven Insights (Institute of Information Management- 07/2023 – 09/2024) • Conducted demographic research and designed surveys to enhance member engagement. • Managed data entry and member records with high accuracy and organization. Development of Work Instructions — Kimberly-Clark Corporation 12/2023 – 02/2024 • Created work instructions for product palletization, improving workflow efficiency. • Established Standard Operating Procedures (SOPs) for digital equipment usage. Personal Web & Expense Tracker Development and Portfolio website (08/2023) • Built a personal website and secure web-based tool for managing income, expenses, and budgets. • Designed customizable settings, alerts, and financial reports for better insights. • Prioritized data security and user-friendly experience. Loveworld Incorporated — Foundation School & First Timers Ministry 04/2024 – 2025 • First Timers Follow-up Specialist & Leadership Coach (Hybrid) • Provide personalized support to new members for seamless onboarding. • Deliver leadership coaching to promote personal and professional development. • Strengthen community engagement and long-term participation.