Simphiwe Mathayo

SIMPHIWE MATHAYO 📞 | ✉️ Professional Summary Detail-oriented and organised administrative professional with a strong background in reception, customer service, and office support. Proven ability to manage multiple priorities in fast-paced environments. Skilled in calendar management, data entry, front desk operations, reservations management, and client communications. Committed to providing excellent service and ensuring seamless daily office operations. Adaptable team player with strong problem-solving and interpersonal skills. Core Competencies & Skills • Front Desk Management • Administrative Support • Scheduling & Calendar Management • Reservations & Booking Systems • Multi-Line Phone Systems • Data Entry & Database Management • Customer Relationship Management (CRM) • Office Equipment Operation (printers, scanners, POS systems) • Strong Communication Skills • Time Management & Organisation • Problem Solving • Team Collaboration • Adaptability & Initiative Professional Experience Fleet Controller/Control room operator Honey Lotus| May 2024-July 2024 • Vehicle tracking and monitoring • Route planning and optimization • Scheduling and dispatching • Maintenance coordination • Compliance and regulations • Driver management • Reporting Analysis Hostess / Reservationist Emperors Palace | June 2022 – February 2024 • Managed all reservation inquiries via phone and email using booking software. • Greeted and seated customers, ensuring a positive and professional front-of-house experience. • Coordinated with team members and management to optimise guest flow and satisfaction. • Maintained accurate records of reservations and customer preferences. Receptionist Zingaro Transport | September 2012 – October 2014 • Provided professional front desk reception and administrative support. • Answered and directed incoming calls on a multi-line phone system. • Handled client inquiries and scheduled appointments. • Managed daily reports, processed payments, and supported office operations. Online English Tutor (Remote) Callforce Direct | December 2016 – November 2018 • Conducted remote English lessons for international clients. • Created and managed lesson plans and educational materials. • Developed effective communication and coaching skills. Education BCom Economics (In Progress) University of South Africa | Feb 2025 – Present Certificate in Food & Beverage Services International Hotel School | June 2022 – May 2023 TEFL Certificate Teaching English as a Foreign Language Additional Skills • Proficient in Microsoft Office Suite (Word, Excel, Outlook) • Basic knowledge of CRM software and reservation systems • High attention to detail and accuracy • Strong customer service orientation