Simphiwe Madrati

Solutions-driven IT Technician with nearly 3 years of progressive experience in first-line and 

second-line technical support across hybrid cloud and on-premises environments. CompTIA

certified (A+, Network+, Security+, Project+) with strong expertise in Microsoft 365, Azure AD, 

networking, endpoint management, and infrastructure troubleshooting. Proven ability to maintain 

95%+ SLA compliance while supporting 100+ users. Experienced in enterprise application 

support, system documentation, and infrastructure stability within structured IT environments.