Simphiwe Lindokuhle Nkuthe

 Curriculum vitae of Simphiwe Lindokuhle Nkuthe Personal information First Name Simphiwe Middle Name Lindokuhle Surname Nkuthe Nationality South African Date of Birth Aug 29, 1986 Ethnicity African Gender Female Physical Address 1 1306\1 David Trollip Street Physical Address 2 Geluksdal Extention1 Physical Address 3 Brakpan Region Johannesburg East Province Gauteng Country South Africa Postal Code 1546 Mobile Phone Number - Work Phone Number - Alternate Phone Number - Preferred email address - Work experience Employer African Bank Job Title Contact centre agent Division Collections Department City Johannesburg ( Midrand ) Start Date 25 October 2012 Responsibilities Rehabilitating client’s accounts, updating client information, advising clients, solving error accounts and escalating calls to necessary departments. Employer African Bank Second in command (Supervisor) Responsibilities Act in supervisors absence, handle escalated queries, assisted team mates, handle system problems, Employer African Bank Job Title (Supervisor) Start Date: End date Responsibilities 01 September 2015 29 August 2016 Manage team, meet target, motivate team, handle escalated queries, handle system problems, and escalate queries to relevant department. Employer AEGIS Global Job Title Team Leader Division Retentions Department City Johannesburg (Sunninghill) Start Date 26 August 2016 till date Responsibilities Manage team, meet target, motivate team, handle escalated queries, handle system problems, coach team and escalate queries to relevant department. Education Institution Name Mind The Gap Course Name Contact centre NQF level 2 Completion Date November 2012 – November 2013 Institution Name East Rand School of Arts City Johannesburg East Completion Date 03 December 2006 Subjects English Afrikaans Physical Science Mathematics History of Theatre, Literature and costume Speech and Drama. Institution Name Competitive Edge Course Name Facilitation Completion Date 30 August 2016 Skills Team player Good Listener Attentive Intrapersonal Decisive Assertive Leadership Reference Reference Name Alson Mathe Relationship Manager Phone - E-mail - Reference Name Abdullah Desai Relationship Previous Supervisor/ Mentor Phone - E-mail - Reference Name Emily Khambule Relationship Colleague Phone - E-mail -