SIMONIDA
ĆIRKOVIĆ
Save Kovačevića, Beograd, 11000, Serbia--
BILINGUAL CUSTOMER SERVICE
REPRESENTATIVE
ABOUT ME
PPC Campaign Manager
experienced as English and
Spanish translator with a
demonstrated history of working
in the translation and localization
industry. Skilled in Content
Witting and Editing, SEO,
Teaching, Customer Care and
Web Journalism.
WORK EXPERIENCE
NEW-PLANT
Novi Sad
Mar 2018 - Feb 2020
Bilingual Customer Service Representa ve
• Efficiently resolved issues of the customer via
phone calls received daily.
• Applied cultural knowledge and interpersonal
abili es to help customers open up and explain
concerns.
• Responded to customer ques ons and complaints,
delivered fast, friendly, and knowledgeable service
and was successful in retaining customer loyalty.
• Addressed concerns and determined the service
needs of each caller.
WEBSITES & SOCIAL
LINKS
• Responsible for preparing, comple ng, and
processing all forms with regard to all customer
account informa on, ensuring all informa on was
accurate and recorded, made changes to the
database as necessary.
LinkedIn:
h ps://www.linkedin.com/in/simo
nida-%C4%87irkovi%C4%87-59…
NEW-PLANT
LANGUAGES
Novi Sad
Jun 2019 - Dec 2020
ENGLISH
PPC Campaign Manager
• Created the scope and requirements for company
projects.
• Crea ng Amazon Campaigns
SPANISH
• Defining a catalog of measures to op mize
products, content, and processes
SERBIAN
• Content transla on and edi ng
ITALIAN
ROMANIAN
AZVI
Novi Sad
Nov 2017 - Mar 2018
Translator Interpreter
• Conducted nego a ons to resolve disagreements
and misunderstandings to successfully resolve
conflicts to the sa sfac on of both par es.
• Provided consecu ve interpreta ons in workplace
se ngs such as conference calls.
• Sat in on mee ngs to provide members
with accurate, consecu ve oral transla ons of
conversa ons and informa onal materials.
• Iden fied accurate equivalents for highly nuanced
terminology, words, and phrases by crossreferencing specialized dic onaries and
thesauruses.
• Collected subject ma er for upcoming mee ngs,
created the agendas and sent out automa c
no fica ons to those needing to a end.
WEBELINX
Content Writer
Niš
Feb 2016 - Sep 2017
• Created unique content for Android company.
• Effec vely conveyed each story using a
combina on of videos, audios, and graphics.
• U lized interviews, observa on, and research to
collect and verify informa on about stories to be
submi ed for publica on.
• Wrote news stories that were accurate, concise,
and engaging and effec vely adhered to ght
deadlines.
• Worked closely with top leaders and talented
wri ng team in finalizing projects ranging in value
and complexity.
TULUMBA
Belgrade
Feb 2020 - Present
ESL Teacher
• Employed kinesthe c, visual and auditory
approaches to make lessons interes ng and
interac ve.
• Conducted small group and individual classroom
ac vi es based on differen ated learning needs.
• Organized supplementary materials in English for all
students.
• Created course material lesson plans and adhere to
the set schedule.
• Monitored student progress in studies and track
student a endance.
• Created daily lesson plans for mul -level adult ESL
classes.
EDUCATION
FILUM
Kragujevac
2016
Master's Degree
• Completed coursework in Spanish Language and
Hispanic Literature
UNIVERSITY OF IASI
Master's Degree
Iasi
2016
• Study abroad
• Professional Development
• Scholarships
SKILLS
CUSTOMER SATISFACTION
CREDIT CARD PAYMENT PROCESSING
CREATIVE PROBLEM SOLVING
CUSTOMER SERVICE
COMPUTER PROFICIENT
DOMESTIC AND INTERNATIONAL
EXPERIENCE
MARKETING
SAP
TRANSLATION
CONTENT WRITER
COURSES
Dec 2017
Web Journalism, Kampster
Mar 2020 - Present
Digital marke ng, ivanbildi
HOBBIES
CYCLING, RUNNING, DRAWING
