Simonida Ćirković | Freelancer Resume

SIMONIDA ĆIRKOVIĆ Save Kovačevića, Beograd, 11000, Serbia-- BILINGUAL CUSTOMER SERVICE REPRESENTATIVE ABOUT ME PPC Campaign Manager experienced as English and Spanish translator with a demonstrated history of working in the translation and localization industry. Skilled in Content Witting and Editing, SEO, Teaching, Customer Care and Web Journalism. WORK EXPERIENCE NEW-PLANT Novi Sad Mar 2018 - Feb 2020 Bilingual Customer Service Representa ve • Eﬃciently resolved issues of the customer via phone calls received daily. • Applied cultural knowledge and interpersonal abili es to help customers open up and explain concerns. • Responded to customer ques ons and complaints, delivered fast, friendly, and knowledgeable service and was successful in retaining customer loyalty. • Addressed concerns and determined the service needs of each caller. WEBSITES & SOCIAL LINKS • Responsible for preparing, comple ng, and processing all forms with regard to all customer account informa on, ensuring all informa on was accurate and recorded, made changes to the database as necessary. LinkedIn: h ps://www.linkedin.com/in/simo nida-%C4%87irkovi%C4%87-59… NEW-PLANT LANGUAGES Novi Sad Jun 2019 - Dec 2020 ENGLISH PPC Campaign Manager • Created the scope and requirements for company projects. • Crea ng Amazon Campaigns SPANISH • Deﬁning a catalog of measures to op mize products, content, and processes SERBIAN • Content transla on and edi ng ITALIAN ROMANIAN AZVI Novi Sad Nov 2017 - Mar 2018 Translator Interpreter • Conducted nego a ons to resolve disagreements and misunderstandings to successfully resolve conﬂicts to the sa sfac on of both par es. • Provided consecu ve interpreta ons in workplace se ngs such as conference calls. • Sat in on mee ngs to provide members with accurate, consecu ve oral transla ons of conversa ons and informa onal materials. • Iden ﬁed accurate equivalents for highly nuanced terminology, words, and phrases by crossreferencing specialized dic onaries and thesauruses. • Collected subject ma er for upcoming mee ngs, created the agendas and sent out automa c no ﬁca ons to those needing to a end. WEBELINX Content Writer Niš Feb 2016 - Sep 2017 • Created unique content for Android company. • Eﬀec vely conveyed each story using a combina on of videos, audios, and graphics. • U lized interviews, observa on, and research to collect and verify informa on about stories to be submi ed for publica on. • Wrote news stories that were accurate, concise, and engaging and eﬀec vely adhered to ght deadlines. • Worked closely with top leaders and talented wri ng team in ﬁnalizing projects ranging in value and complexity. TULUMBA Belgrade Feb 2020 - Present ESL Teacher • Employed kinesthe c, visual and auditory approaches to make lessons interes ng and interac ve. • Conducted small group and individual classroom ac vi es based on diﬀeren ated learning needs. • Organized supplementary materials in English for all students. • Created course material lesson plans and adhere to the set schedule. • Monitored student progress in studies and track student a endance. • Created daily lesson plans for mul -level adult ESL classes. EDUCATION FILUM Kragujevac 2016 Master's Degree • Completed coursework in Spanish Language and Hispanic Literature UNIVERSITY OF IASI Master's Degree Iasi 2016 • Study abroad • Professional Development • Scholarships SKILLS CUSTOMER SATISFACTION CREDIT CARD PAYMENT PROCESSING CREATIVE PROBLEM SOLVING CUSTOMER SERVICE COMPUTER PROFICIENT DOMESTIC AND INTERNATIONAL EXPERIENCE MARKETING SAP TRANSLATION CONTENT WRITER COURSES Dec 2017 Web Journalism, Kampster Mar 2020 - Present Digital marke ng, ivanbildi HOBBIES CYCLING, RUNNING, DRAWING