Simone Slade

Simone Alicia Slade ________________________________________________ 6430 Roots Drive, Glen Burnie MD, 21061- Tel:- ____________________________________________ Personal Statement I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. I love to learn and am always up to a challenge whatever the situation. I get along well with others, whilst also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer. ____________________________________________ Work Experience Senior Foundation Specialist The HealthWell Foundation, Frederick Maryland (October 2018-Present) The purpose of my position is to positively contribute to HealthWell’s efforts meeting its mission with providing expertise to the Foundation in the areas of eligibility, grants, and payments. Some of my duties include the following: .Respond to all inbound inquiries via telephone, fax, email etc. from patients, caregivers, healthcare professionals, consumers, and payers concerning the Foundation’s grants. .Provide initial screening and enrollment for the Foundation’s grants as applicable .Enter data into the secured Grants Management System in the appropriate timeframes as required by the program Standard Operating Procedures (SOPs) . Perform quality control checks of all information entered Member Services Specialist II Kaiser Permanente, Fulton Maryland (March 2015-December 2018) Previously I assisted members as well has healthcare providers with going over claim information, referrals. with supporting them with their policy information. Major Responsibilities/Essential Functions: .Responds professionally to inquiries from Internal/external customers .Assist with KP.Org, Order ID cards, and Web support .Eligibility Inquiry, benefit inquiry, Complaint and correspondence inquiry .Medicare Enrollment .Premium Billing .Claims inquiry, Claim Referral inquiry, Provider Demographic Update, and Service Review. .PSNAP- Post Stabilization Notification and Authorization Project .Initiates contact with the appropriate Health plan, medical group and facility personnel to obtain information relevant to the concern Member Service Representative (October 2014- March 2015) Johns Hopkins Healthcare, Glen Burnie Maryland Working at Johns Hopkins healthcare I was responsible for assisting Medicaid members who were enrolled into Priority Partners insurance. I assisted members with the change of their providers, supporting transportation information, benefit and newborn coordination. Customer Service Representative II (June 2014-October 2014) Prometric, White Marsh Maryland Working at Prometric I was responsible for assisting students with their exam testing as well as setting up IRS exams for insurance students. Customer Service Representative (December 2013-June 2014) BGE, Baltimore Maryland I was responsible for assisting customers with making payments on their past due balances with BGE as well as to activate services. Clinical coordinator (Apr 2012-May 2013) United healthcare, Elkridge Maryland I was responsible for contacting members of united healthcare to schedule their House calls visit with one of our Nurse practitioners or doctors Telephone Interviewer (Nov 2011- Feb 2012) Health stream Research, Laurel, Maryland I was responsible for conducting telephone interviews with randomly selected patients shortly after their appointment.  Patients will share confidential responses on a variety of topics such as staff communication and their overall experience at the facility.    Internal Greeter (Jan 2011- Jul 2012) Metropolitan Healthcare Services (Innova Fairfax Hospital), Alexandria, Virginia As knowledgeable greeters, directing patients for appointments, test and/or providing direction to visitors. A friendly greeting puts patients at ease and assists them in finding the right department quickly and easily. Sales Assoc (Mar 2009 - Dec 2010) Skechers USA, Hanover, Maryland I was responsible for serving customers and accurately recording all sales, as well as assisting with merchandising responsibilities, such as stocking, pricing and keeping the store neat, clean and organized. At the end of my shift I provided reports to the Assistant Store Manager. Assistant Manager (Aug 2008 - Mar 2009) Public Storage, Trenton, NJ Assisted the manager in the daily operations of the property, these operations included customer service, sales, and inventory control. I consistently achieved individual sales goals. I implemented and reviewed store policies and procedures. ______________________________________________ Education High School Diploma Old mill Senior High School, Millersville, MD (Aug, 2004 - Jun, 2008) GPA: 3.0 AP classes, SGA, Dance Associates Degree (currently pursuing) University Of Phoenix, Columbia, MD (Present)