Simone Nespolo

CV Dott. Simone Nespolo IT and Customer Relations INFO Email-WORKING EXPERIENCE (October 2015-October 2016) Project Leader Project Leader and Customer Service at GAP srl (Trieste). My Project--> Mytechatelier (co-operation with Samsung and Tecnocasa) Management inboud and outbound calls, alignment and control SLA-KPI, creation of the project process documents, analysis CMF, use CRM, use ERP, team management, trouble ticketing platform use, creating business plan (basic level), creation of the project flows with Visio, creating professional Power Point, compiling reports for clients, management of project partner (organize call, meeting with stakeholders and recap), creating marketing materials and content for the site. Legal Contract creation (basic level). Social Media Marketing. (April 200 to present) Software and webpage usability tester I have participated in application tests, webpage and you tube video analyses and web advertising analysis. I am not a programmer but I am focused on the usability of the products and in their Italianisation. (April 2006 to present) Trainer Trainer with excellent classroom management. I have good communication skills and I aim to build good relationships with customers. I’m precise and professional. I have over 3000 hours of classroom teaching (apprenticeship, post -graduate courses, business courses). My areas of expertise are: alignment with the use of new software for the company personnel. Effective interpersonal communication, increase of production performance, public speaking, critical problems in internal management, leadership, NLP, low investment marketing, creativity. Sales techniques (basic level) (From 2011 to 2014) Member of Board the CISM (International Centre for Mechanical Studies of Udine) (From 2002 to 2003) Officer in Italian Army Alpini mountain troops (2nd Lieutenant) (From 2001 to 2002) Troop Volunteer in Cavalry NATO OR-2 RELEVANT EDUCATION Degree in “Economics and Business International and currency markets” 92/110 rating, University of Trieste (Italy), Faculty of Business and Economics Seminar of “Milton H. Erickson hypnosis Models", with Betty Alice Erickson, (MHEIOS Milton Erickson Institute of Sicily) Seminar "Altered States, Shamanic States & Basic Brain Exploration ™" , speakers John La Valle and Richard Bandler (co-creator of NLP), Society of NLP, Orlando, USA. Seminar "Guerrilla Marketing Camp" Techniques of low investment marketing for small businesses and freelancers, Talenti srl, Monrpino (TS). Certification "International New Code NLP Coaching Certification" Edition 2011, Speakers John Grinder and Carmen Bostic St Clair, Talenti srl, Monrupino (TS). Seminar "How to Recognize signs of emotional facial concealment", with Erika L Rosenberg, CFR Trieste. Course "Basic and Advanced Course, Facial Action Codying System" speakers Prof. Enzo Kermol, PhD, Dr. Jasna Leghissa, PhD, Dr. Sarah Soloperto, PhD, CFR Trieste. Seminar "Lifework Balance", Speakers John Grinder (co-creator of NLP) and Carmen Bostic St Clair, Talenti srl, Trieste Certification "International Guerrilla Marketing Coach Certification", Techniques and Methodologies of Marketing at Low Cost for Small Businesses for Freelancers, Mitch Meyerson Group Seminar "NLP, Education and Families" Speaker John Grinder (co-creator of NLP) and Carmen Bostic St Clair, Talenti srl, Trieste Certification Licensed Trainer of Neurolinguistic Programming by Richard Bandler, co-founder of NLP. Certified Licensed Master Practitioner of Neurolinguistic Programming by Richard Bandler, co-founder of NLP. Certification Licensed Practitioner of Neurolinguistic Programming by Richard Bandler, co-founder of NLP. Course "Tools for the HR management" OSF, Pordenone. Course in "Counseling, The listening system in interpersonal relationships", University of Trieste. Course "Effective communication and creative problem solving" Opera Sacra Famiglia Training Centre, Pordenone Seminar "Leons or Gazelles" Tradinvest Group, London Speaker Marco Macorigh Postgraduate course "Insurance industry technician", ENAIP Gorizia. Seminar "Unleash the Power Within", with Anthony Robbins, Tree Event Management, Frankfurt, Germany. COMPUTER SKILLS AND COMPETENCE Management inboud and outbound calls, alignment and control SLA-KPI. Help Desk platform, CMF, CRM, Survey Software, Office packages (libreoffice, microsoft office), Visio, Operating systems (Ubuntu, Windows, MacOS), Internet (chrome, firefox, mailing); social networks (LinkedIn, Facebook, Twitter). ECDL. Skype. Whatsapp. Telegram. Social Media Marketing. LANGUAGES English Good Italian Mother Tongue I authorize the use of my personal data pursuant to Legislative Decree "Code concerning the protection of personal data".