Simone Gordon

SIMONE GORDON 5 Verene Avenue, Kingston 10, Jamaica Tel:-, Email-Objective I aim to apply my skills and experience to work productively to impact the productivity and advancement of an organization in my role as a Customer Service Representative. Experience Presently – Star Language School  Part-time ESL Tutor (Online) o Tutoring Adult Business and Academic Students o Tutoring Young Learners July- Globish Academia  ESL Teacher (Online) o Tutoring Thai students (Pre- intermediate level to Advanced level ESL English) o Tutoring Adult Business and Academic English students o Coaching students in Free talking /Discussion Classes to build and improve English conversation skills June 2018- July 2019 -Achieve Test Prep – US Based Company  Academic Advisor (Virtual) o Answering inbound calls to assist students with academic queries o Data Entry o Address and respond to student queries via phone/electronic media o Utilize Sales force to process student tickets o Completing Transcript Reviews o Conduct Education Plan Appointments November 2015 – October 2018- Great Virtual Works- US Based Company  Independent Business Owner ( Virtual Sales Representative) o Responsible for taking calls from prospective customers o Converting calls to Sales o Answer customer queries o Provide accurate product information  Intake Specialist for Morgan & Morgan Law Firm- US Based Company o Assisted prospective clients with initial consultation o Utilized Sales force to evaluate case criteria 2008- May 2015 - The Courtleigh Hotel & Suites  Sales & Reservation Executive o Responsible for Planning & Executing Banqueting Events o Conducting site visits and assist with the execution of the daily events o Prepare and Coordinate event details for weekly briefings o Make & Process Accommodations & Banqueting Reservations o Prepare quotations and conduct telesales calls o Attend marketing promotional events o Utilized Resort Data Processing & Delphi Catering Systems  Assistant to the Director of (Sales & Marketing) o Coordinate the preparations of promotional & marketing collateral o Planned /Organize customer events to increase company presence in the market place. o Prepare and organize monthly Marketing and Sales Reports o Make & process reservations for Accommodations and Banqueting Functions o Assist customer‘s with product queries and concerns o Attend Marketing promotional events 2004 - 2008 -Productive Business Solutions  Administrative Assistant (Marketing) o Helped to organize & coordinate promotional & marketing events  Promoted to Tele-Sales Lead Generator o Increased customer database, with regular sales calls o Assisted customer’s with product queries and concerns o Assisted Sales Representatives by increasing their monthly sales target.  Promoted to Marketing Coordinator o Devised marketing strategies to increase brand awareness /sales revenue o Coordinated sales support and training o Planned /Organize customer events to increase company presence in the market place. Education  International TEFL Academy - August 2019-TEFL/TESOL Certification 200 hours (consisting of 180 hours of Coursework and 20 hours of Teaching Practice)  - University of Technology Jamaica -Incomplete -Bachelors of Business Administration (Marketing) 2 1/2 years completed August 2005  Software Training Centre (Certificate in Power point) & Computing - Queens High School Qualifications         Caribbean Examination Council (C.X.C) English language (1) English Literature (1) Principles of Business (2) Principles of Accounting (3) History (2) Integrated Science (3) Mathematics (3) A’ Level Passes  General paper  Sociology  History  English Literature Personal Data  Date of Birth - November 28,1982  Marital Status - Single  Nationality - Jamaican  Interests - Writing Poetry, Reading References  Available upon request